Act! CRM vs Agile CRM: Complete Comparison 2026
An in-depth comparison of features, pricing, and user experience to help you make the right choice.
Act! CRM
Legacy CRM with 35+ years of history offering desktop and cloud options for small business contact management.
Agile CRM
All-in-one CRM combining sales, marketing automation, and customer service tools at aggressive price points.
Quick Comparison
| Aspect | Act! CRM | Agile CRM |
|---|---|---|
| Best For | Small businesses needing reliable contact management for 2-10 users | Bootstrapped startups needing an all-in-one platform on a tight budget |
| Pricing Model | Free Trial | Freemium |
| Starting Price | $30/mo | Free |
| Deployment | cloud, on premise | cloud |
| Platforms | WEB, WINDOWS, IOS, ANDROID | WEB, IOS, ANDROID |
| Rating | 7.0/10 | 7.5/10 |
Pros & Cons
Act! CRM
Pros
- 35+ years of proven contact management expertise
- Desktop version provides offline access and local data control
- Built-in marketing automation saves on separate tools
- Strong activity tracking with 14-day interaction history
- One-time purchase option available for desktop version
Cons
- Interface looks and feels dated compared to modern CRMs
- Mobile apps are limited and lack feature parity
- Third-party integrations require Zapier or workarounds
- Reporting capabilities are basic without add-ons
- Marketing automation feels bolted on rather than native
Agile CRM
Pros
- Free plan supports 10 users — one of the most generous in the market
- Marketing automation, sales CRM, and helpdesk in a single platform
- Built-in telephony for calling directly from the CRM
- Landing page builder included even in lower tiers
- Social media monitoring across major platforms
Cons
- User interface feels outdated and sluggish
- Bug reports are common — email sync and automation triggers can misfire
- Customer support response times stretch to 48 hours on lower plans
- Paid plans require a 2-year contract commitment
- Limited third-party integrations compared to competitors
Pricing Comparison
| Product | Pricing Model | Starting Price |
|---|---|---|
| Act! CRM | free trial | $30/mo |
| Agile CRM | freemium | Free0 |
Our Verdict
Choose Act! CRM if...
Small businesses needing reliable contact management for 2-10 users
Choose Agile CRM if...
Bootstrapped startups needing an all-in-one platform on a tight budget
Still Not Sure?
Explore more alternatives or read in-depth reviews to make your decision.