Aircall vs Dialpad: Complete Comparison 2026

An in-depth comparison of features, pricing, and user experience to help you make the right choice.

Aircall

8.0(3,400 reviews)

Cloud phone system built for sales and support teams with one-click CRM integrations, call routing, and real-time analytics dashboard.

8.2(4,200 reviews)

AI-powered business phone system with real-time transcription, sentiment analysis, and coaching for sales and support calls.

Aspect	Aircall	Dialpad
Best For	Sales teams that live in Salesforce or HubSpot and need phone calls deeply integrated with their CRM	Sales teams that want AI coaching, real-time transcription, and call intelligence during every conversation
Pricing Model	Subscription	Subscription
Starting Price	$30/mo	$15/mo
Deployment	cloud	cloud
Platforms	WEB, IOS, ANDROID, WINDOWS, MAC	WEB, IOS, ANDROID, WINDOWS, MAC
Rating	8.0/10	8.2/10

CRM integrations are genuinely deep — Salesforce, HubSpot, and Zendesk connections auto-log everything
Power dialer increases outbound sales call volumes by 30-40% by eliminating manual dialing
Setup takes about 30 minutes and most agents are productive within a single day of training
Clean admin dashboard that avoids the complexity overload of enterprise UCaaS platforms
Over 100 native integrations built to production quality, not just basic webhook connections

No video conferencing — you still need Zoom or Microsoft Teams for meetings
No team messaging feature — Aircall handles calls only, not unified communications
International calling rates are per-minute with no unlimited international bundles on standard plans
Minimum 3 users on all plans excludes solo users and very small teams
At $30-50/user, it is pricier than Dialpad or basic VoIP alternatives for the feature set

Real-time AI transcription during calls is best-in-class — every word searchable and archived automatically
AI Coach suggests responses, battlecards, and product info to sales reps during live calls
Sentiment analysis flags struggling calls in real-time so supervisors can intervene with whisper coaching
Clean, modern interface that takes under an hour to set up for small teams
Competitive pricing at $15/user/month for Standard with AI features included, not add-on priced

International calling charges per-minute rates — no unlimited international bundles like 8x8 offers
Desk phone support is limited — Dialpad pushes softphone-first which frustrates traditional phone users
Contact center product priced separately at $80+/agent adds significant cost for full UCaaS + CCaaS
Video meetings max at 150 participants compared to 200-500 on RingCentral and 8x8 higher plans
Standard plan requires only 1 user but Pro requires 3 minimum, which limits solo users wanting CRM integrations

Product	Pricing Model	Starting Price
Aircall	subscription	$30/mo
Dialpad	subscription	$15/mo

Choose Aircall if...

Sales teams that live in Salesforce or HubSpot and need phone calls deeply integrated with their CRM

Choose Dialpad if...

Sales teams that want AI coaching, real-time transcription, and call intelligence during every conversation

Explore more alternatives or read in-depth reviews to make your decision.