BigChange vs Microsoft Dynamics 365 Field Service: Complete Comparison 2026

An in-depth comparison of features, pricing, and user experience to help you make the right choice.

BigChange

8.0(520 reviews)

UK-built job management platform combining CRM, scheduling, vehicle tracking, and invoicing. From £14.95/user/month for mobile workforces.

7.9(1,240 reviews)

Enterprise FSM in the Microsoft Dynamics 365 suite. HoloLens mixed reality, Azure IoT, and native Teams for Microsoft-first organizations.

Aspect	BigChange	Microsoft Dynamics 365 Field Service
Best For	UK-based field service companies with 20-200 mobile workers who need job management and fleet tracking combined	Enterprises already running Microsoft Dynamics 365 for ERP or CRM
Pricing Model	Subscription	Subscription
Starting Price	$14.95/mo	$20/mo
Deployment	cloud	cloud, hybrid
Platforms	WEB, IOS, ANDROID	WEB, IOS, ANDROID
Rating	8.0/10	7.9/10

Built-in vehicle tracking and fleet telematics eliminates the need for a separate GPS provider
Competitive pricing starting at £14.95/user/month—significantly cheaper than most FSM platforms with similar depth
Strong compliance and forms builder for waste management, utilities, and regulated industries
Five-in-one platform covers CRM, scheduling, tracking, mobile workforce, and invoicing without third-party integrations

Heavily UK-focused—international companies may find limited ecosystem support and fewer regional integrations
User interface feels dated compared to modern FSM platforms like Jobber or ServiceM8
Reporting requires too many clicks to extract actionable data, though recent updates have improved this
Learning curve is steeper than simpler tools because the platform covers so many areas at once

HoloLens mixed reality for remote expert guidance is genuinely innovative for complex equipment service
Azure IoT Hub integration enables predictive service triggers within Microsoft infrastructure
Native Teams integration keeps technician communication inside familiar Microsoft tools
Compelling value for organizations already licensed on Microsoft Dynamics 365

Mobile technician app historically weak—improving but still trails Salesforce Field Service on usability
Requires Microsoft ecosystem investment—not competitive for organizations outside the Dynamics 365 world
Configuration complexity is high—meaningful deployment requires certified Dynamics 365 partners
Not suitable for SMB—designed for mid-to-large enterprises with dedicated IT teams

Product	Pricing Model	Starting Price
BigChange	subscription	$14.95/mo
Microsoft Dynamics 365 Field Service	subscription	$20/mo

Choose BigChange if...

UK-based field service companies with 20-200 mobile workers who need job management and fleet tracking combined

Choose Microsoft Dynamics 365 Field Service if...

Enterprises already running Microsoft Dynamics 365 for ERP or CRM

Explore more alternatives or read in-depth reviews to make your decision.