BigChange vs ServiceMax: Complete Comparison 2026
An in-depth comparison of features, pricing, and user experience to help you make the right choice.
BigChange
8.0(520 reviews)
UK-built job management platform combining CRM, scheduling, vehicle tracking, and invoicing. From £14.95/user/month for mobile workforces.
ServiceMax
8.0(920 reviews)
Asset-centric FSM for medical devices, industrial equipment, and high-tech manufacturing. FDA 21 CFR Part 11 compliant. Acquired by Salesforce in 2023.
Quick Comparison
| Aspect | BigChange | ServiceMax |
|---|---|---|
| Best For | UK-based field service companies with 20-200 mobile workers who need job management and fleet tracking combined | Medical device OEMs running FDA-regulated post-sale service programs |
| Pricing Model | Subscription | Contact Sales |
| Starting Price | $14.95/mo | Contact Sales |
| Deployment | cloud | cloud |
| Platforms | WEB, IOS, ANDROID | WEB, IOS, ANDROID |
| Rating | 8.0/10 | 8.0/10 |
Pros & Cons
BigChange
Pros
- Built-in vehicle tracking and fleet telematics eliminates the need for a separate GPS provider
- Competitive pricing starting at £14.95/user/month—significantly cheaper than most FSM platforms with similar depth
- Strong compliance and forms builder for waste management, utilities, and regulated industries
- Five-in-one platform covers CRM, scheduling, tracking, mobile workforce, and invoicing without third-party integrations
Cons
- Heavily UK-focused—international companies may find limited ecosystem support and fewer regional integrations
- User interface feels dated compared to modern FSM platforms like Jobber or ServiceM8
- Reporting requires too many clicks to extract actionable data, though recent updates have improved this
- Learning curve is steeper than simpler tools because the platform covers so many areas at once
ServiceMax
Pros
- Best for asset-centric field service—serial-number-level service history unmatched in the category
- FDA 21 CFR Part 11 compliance built in—electronic signatures and audit trails for medical device OEMs
- Multi-level warranty and entitlement management handles complex OEM service contract structures
- Salesforce acquisition deepens CRM integration for organizations already on the Salesforce platform
Cons
- Salesforce 2023 acquisition created uncertainty about roadmap direction and overlap with Salesforce Field Service
- Expensive and complex—implementation overhead makes it unsuitable for mid-market operations
- Primarily US and enterprise-focused—international support and localization less developed than alternatives
- Overkill for service businesses without FDA compliance needs or complex multi-level entitlement requirements
Pricing Comparison
| Product | Pricing Model | Starting Price |
|---|---|---|
| BigChange | subscription | $14.95/mo |
| ServiceMax | contact sales | Contact Sales |
Our Verdict
Choose BigChange if...
UK-based field service companies with 20-200 mobile workers who need job management and fleet tracking combined
Choose ServiceMax if...
Medical device OEMs running FDA-regulated post-sale service programs
Still Not Sure?
Explore more alternatives or read in-depth reviews to make your decision.