Close CRM vs Freshsales: Complete Comparison 2026
An in-depth comparison of features, pricing, and user experience to help you make the right choice.
Close CRM
8.6(620 reviews)
Sales CRM built for inside sales teams with built-in calling, SMS, and email automation.
Freshsales
8.4(1,450 reviews)
Modern sales CRM with built-in phone, email, and AI-powered lead scoring for growing teams.
Quick Comparison
| Aspect | Close CRM | Freshsales |
|---|---|---|
| Best For | Inside sales teams making high volume of calls | Small to mid-sized sales teams wanting modern UX |
| Pricing Model | Subscription | Freemium |
| Starting Price | $49/mo | Free |
| Deployment | cloud | cloud |
| Platforms | WEB, IOS, ANDROID | WEB, IOS, ANDROID |
| Rating | 8.6/10 | 8.4/10 |
Pros & Cons
Close CRM
Pros
- Power dialer dramatically increases calling efficiency
- All communication channels in one place
- Fast, responsive interface that reps enjoy using
- Smart views help prioritize the right leads
Cons
- Significantly more expensive than alternatives
- Minimal marketing features - purely sales focused
- User limit on Startup plan restricts small team growth
- Less customizable than enterprise CRMs
Freshsales
Pros
- Modern, intuitive interface that sales reps actually enjoy
- Built-in phone and email reduces tool sprawl
- Freddy AI provides genuinely useful insights
- Quick implementation - most teams are live in days
Cons
- Reporting and analytics could be more robust
- Third-party integration library is smaller than competitors
- Free plan is quite limited for real use
- Advanced customization requires higher tiers
Pricing Comparison
| Product | Pricing Model | Starting Price |
|---|---|---|
| Close CRM | subscription | $49/mo |
| Freshsales | freemium | Free0 |
Our Verdict
Choose Close CRM if...
Inside sales teams making high volume of calls
Choose Freshsales if...
Small to mid-sized sales teams wanting modern UX
Still Not Sure?
Explore more alternatives or read in-depth reviews to make your decision.