ConnectWise ScreenConnect vs Chrome Remote Desktop: Complete Comparison 2026
An in-depth comparison of features, pricing, and user experience to help you make the right choice.
ConnectWise ScreenConnect
8.4(3,100 reviews)
Self-hosted remote support platform built for MSPs with unattended access, branding customization, and deep ConnectWise PSA/RMM integration.
Chrome Remote Desktop
Free remote desktop from Google that works through Chrome browser with zero installation, zero cost, and Google account authentication.
Quick Comparison
| Aspect | ConnectWise ScreenConnect | Chrome Remote Desktop |
|---|---|---|
| Best For | MSPs needing brandable, self-hosted remote support integrated with ConnectWise tools | Personal users wanting free remote access to their own computers |
| Pricing Model | Subscription | Free Trial |
| Starting Price | $33/mo | Free |
| Deployment | cloud, on premise, self hosted | cloud |
| Platforms | WINDOWS, MAC, LINUX, IOS, ANDROID | WEB, WINDOWS, MAC, LINUX, IOS, ANDROID |
| Rating | 8.4/10 | 7.0/10 |
Pros & Cons
ConnectWise ScreenConnect
Pros
- Self-hosted deployment gives full control over connection data — critical for regulated industries
- Session toolbox is the most comprehensive for IT support with backstage mode and annotation
- White-label customization lets MSPs brand the entire support experience
- Deep ConnectWise PSA/RMM integration creates a unified IT service management workflow
- Extension system allows custom scripts and tools to be added to the session toolbox
Cons
- Built for IT support professionals — overly complex for simple personal remote access
- ConnectWise ecosystem dependency means less value if you use competing PSA/RMM tools
- Pricing at $33-46/month per technician is higher than TeamViewer or AnyDesk for basic needs
- On-premises deployment requires server maintenance and infrastructure management
- UI is functional for technicians but intimidating for end users receiving support
Chrome Remote Desktop
Pros
- Completely free with no usage limits or premium tiers — genuinely no cost
- Zero installation on the client side — connect through any Chrome browser
- Google account authentication is simple and most people already have one
- Works on Chromebooks which most remote desktop tools dont support natively
- Temporary access codes make one-time support sessions effortless
Cons
- No file transfer feature — must use Google Drive or other tools to move files
- No multi-monitor support — can only view one screen at a time
- No session recording, audit logging, or admin console for professional use
- Performance is mediocre for anything beyond basic office work
- Feature development has been minimal — the product feels stagnant
Pricing Comparison
| Product | Pricing Model | Starting Price |
|---|---|---|
| ConnectWise ScreenConnect | subscription | $33/mo |
| Chrome Remote Desktop | free trial | Free0 |
Our Verdict
Choose ConnectWise ScreenConnect if...
MSPs needing brandable, self-hosted remote support integrated with ConnectWise tools
Choose Chrome Remote Desktop if...
Personal users wanting free remote access to their own computers
Still Not Sure?
Explore more alternatives or read in-depth reviews to make your decision.