Front vs Gorgias: Complete Comparison 2026
An in-depth comparison of features, pricing, and user experience to help you make the right choice.
Front
4.5(987 reviews)
Shared inbox platform for teams managing email at scale with collaboration features.
Gorgias
4.6(1,234 reviews)
E-commerce help desk with Shopify, BigCommerce, and Magento integrations built-in.
Quick Comparison
| Aspect | Front | Gorgias |
|---|---|---|
| Best For | Teams managing high-volume email communication | Shopify, BigCommerce, and Magento stores |
| Pricing Model | Subscription | Subscription |
| Starting Price | $19/mo | $10/mo |
| Deployment | cloud | cloud |
| Platforms | WEB, IOS, ANDROID | WEB, IOS, ANDROID |
| Rating | 4.5/10 | 4.6/10 |
Pros & Cons
Front
Pros
- Email-native approach feels personal to customers
- Strong collaboration without sacrificing familiarity
- Clean interface that teams adopt quickly
- Multi-channel support in one inbox
- Good analytics and SLA tracking
Cons
- More expensive than basic shared inbox tools
- May not scale for very large support operations
- Less structured than traditional ticketing
- Knowledge base is basic compared to competitors
Gorgias
Pros
- Deep e-commerce platform integrations
- Agents can take commerce actions without switching tools
- Revenue attribution for support interactions
- Ticket-based pricing includes unlimited agents
- Purpose-built for e-commerce workflows
Cons
- Not suitable for non-e-commerce businesses
- Ticket-based pricing can get expensive at volume
- Some advanced features require higher tiers
- Limited if not using major e-commerce platforms
Pricing Comparison
| Product | Pricing Model | Starting Price |
|---|---|---|
| Front | subscription | $19/mo |
| Gorgias | subscription | $10/mo |
Our Verdict
Choose Front if...
You need Teams managing high-volume email communication and prefer subscription pricing.
Choose Gorgias if...
You need Shopify, BigCommerce, and Magento stores and prefer subscription pricing.
Still Not Sure?
Explore more alternatives or read in-depth reviews to make your decision.