Gorgias vs Freshchat: Complete Comparison 2026
An in-depth comparison of features, pricing, and user experience to help you make the right choice.
Gorgias
4.6(1,234 reviews)
E-commerce help desk with Shopify, BigCommerce, and Magento integrations built-in.
Freshchat
Conversational messaging platform by Freshworks with AI bots, omnichannel support, and a free plan for 100 agents.
Quick Comparison
| Aspect | Gorgias | Freshchat |
|---|---|---|
| Best For | Shopify, BigCommerce, and Magento stores | Teams wanting free live chat for large agent groups |
| Pricing Model | Subscription | Freemium |
| Starting Price | $10/mo | Free |
| Deployment | cloud | cloud |
| Platforms | WEB, IOS, ANDROID | WEB, IOS, ANDROID |
| Rating | 4.6/10 | 7.8/10 |
Pros & Cons
Gorgias
Pros
- Deep e-commerce platform integrations
- Agents can take commerce actions without switching tools
- Revenue attribution for support interactions
- Ticket-based pricing includes unlimited agents
- Purpose-built for e-commerce workflows
Cons
- Not suitable for non-e-commerce businesses
- Ticket-based pricing can get expensive at volume
- Some advanced features require higher tiers
- Limited if not using major e-commerce platforms
Freshchat
Pros
- Free plan for up to 100 agents is unmatched in the market
- Freddy AI bot builder requires no coding and handles common queries well
- Omnichannel messaging across WhatsApp, Instagram, Messenger, and more
- Campaign messaging lets you proactively reach users based on behavior
- Tight integration with Freshdesk and the broader Freshworks suite
Cons
- Standalone functionality is limited compared to Intercom or Drift
- Advanced bot triggers require technical configuration
- Reporting doesn't match the depth of dedicated analytics tools
- Email ticketing requires Freshdesk as a separate product
- Free plan strips out canned responses, integrations, and analytics
Pricing Comparison
| Product | Pricing Model | Starting Price |
|---|---|---|
| Gorgias | subscription | $10/mo |
| Freshchat | freemium | Free0 |
Our Verdict
Choose Gorgias if...
Shopify, BigCommerce, and Magento stores
Choose Freshchat if...
Teams wanting free live chat for large agent groups
Still Not Sure?
Explore more alternatives or read in-depth reviews to make your decision.