Gorgias vs Kayako: Complete Comparison 2026
An in-depth comparison of features, pricing, and user experience to help you make the right choice.
Gorgias
4.6(1,234 reviews)
E-commerce help desk with Shopify, BigCommerce, and Magento integrations built-in.
Kayako
Customer service platform for unified conversations across email, live chat, and social media channels.
Quick Comparison
| Aspect | Gorgias | Kayako |
|---|---|---|
| Best For | Shopify, BigCommerce, and Magento stores | Companies wanting a unified view of customer interactions across channels |
| Pricing Model | Subscription | Free Trial |
| Starting Price | $10/mo | $39/mo |
| Deployment | cloud | cloud, on premise |
| Platforms | WEB, IOS, ANDROID | WEB, IOS, ANDROID |
| Rating | 4.6/10 | 7.0/10 |
Pros & Cons
Gorgias
Pros
- Deep e-commerce platform integrations
- Agents can take commerce actions without switching tools
- Revenue attribution for support interactions
- Ticket-based pricing includes unlimited agents
- Purpose-built for e-commerce workflows
Cons
- Not suitable for non-e-commerce businesses
- Ticket-based pricing can get expensive at volume
- Some advanced features require higher tiers
- Limited if not using major e-commerce platforms
Kayako
Pros
- SingleView timeline gives agents complete customer context across channels
- On-premise option rare among modern help desk tools
- Messenger-style live chat with persistent conversations
- Mature product with 25 years of development behind it
- Clean, modern interface after the 2016 redesign
Cons
- Integration ecosystem significantly smaller than Zendesk or Freshdesk
- Reporting feels basic relative to the price point
- Big price jump from Essential ($39) to Scale ($99) with no middle tier
- Company leadership changes have created uncertainty about the roadmap
- No built-in phone/voice channel support
Pricing Comparison
| Product | Pricing Model | Starting Price |
|---|---|---|
| Gorgias | subscription | $10/mo |
| Kayako | free trial | $39/mo |
Our Verdict
Choose Gorgias if...
You need Shopify, BigCommerce, and Magento stores and prefer subscription pricing.
Choose Kayako if...
You need Companies wanting a unified view of customer interactions across channels and prefer free trial pricing.
Still Not Sure?
Explore more alternatives or read in-depth reviews to make your decision.