GoTo Resolve vs ConnectWise ScreenConnect: Complete Comparison 2026

An in-depth comparison of features, pricing, and user experience to help you make the right choice.

GoTo Resolve

7.3(1,800 reviews)

IT management and remote support platform from GoTo (formerly LogMeIn) combining helpdesk, remote access, device management, and zero-trust security.

8.4(3,100 reviews)

Self-hosted remote support platform built for MSPs with unattended access, branding customization, and deep ConnectWise PSA/RMM integration.

Aspect	GoTo Resolve	ConnectWise ScreenConnect
Best For	Small IT teams (1-5 technicians) wanting one platform for support, devices, and tickets	MSPs needing brandable, self-hosted remote support integrated with ConnectWise tools
Pricing Model	Freemium	Subscription
Starting Price	Free	$33/mo
Deployment	cloud	cloud, on premise, self hosted
Platforms	WINDOWS, MAC, IOS, ANDROID	WINDOWS, MAC, LINUX, IOS, ANDROID
Rating	7.3/10	8.4/10

Zero-trust execution model requiring multi-party approval is a genuine security differentiator
Converged platform combines remote support, device management, and ticketing in one tool
Free tier with 3 devices lets small teams start without commitment
Patch management and software deployment reduce the need for a separate RMM tool
Session recording and audit logs support compliance requirements

GoTo brand confusion from multiple rebrands makes evaluation and comparison difficult
Individual features (remote, ticketing, management) dont match specialized tools in depth
Pricing at $57/month is higher than remote-only tools for teams that dont need full IT management
GoTo pricing and packaging changes during product transitions have frustrated existing customers
Mac device management lags behind Windows capabilities

Self-hosted deployment gives full control over connection data — critical for regulated industries
Session toolbox is the most comprehensive for IT support with backstage mode and annotation
White-label customization lets MSPs brand the entire support experience
Deep ConnectWise PSA/RMM integration creates a unified IT service management workflow
Extension system allows custom scripts and tools to be added to the session toolbox

Built for IT support professionals — overly complex for simple personal remote access
ConnectWise ecosystem dependency means less value if you use competing PSA/RMM tools
Pricing at $33-46/month per technician is higher than TeamViewer or AnyDesk for basic needs
On-premises deployment requires server maintenance and infrastructure management
UI is functional for technicians but intimidating for end users receiving support

Product	Pricing Model	Starting Price
GoTo Resolve	freemium	Free0
ConnectWise ScreenConnect	subscription	$33/mo

Choose GoTo Resolve if...

Small IT teams (1-5 technicians) wanting one platform for support, devices, and tickets

Choose ConnectWise ScreenConnect if...

MSPs needing brandable, self-hosted remote support integrated with ConnectWise tools

Explore more alternatives or read in-depth reviews to make your decision.