Insightly vs SugarCRM: Complete Comparison 2026
An in-depth comparison of features, pricing, and user experience to help you make the right choice.
Insightly
CRM that combines customer relationship management with project management and delivery tracking.
SugarCRM
Enterprise CRM with open-source heritage offering deep customization and on-premise deployment options.
Quick Comparison
| Aspect | Insightly | SugarCRM |
|---|---|---|
| Best For | Professional services and consulting firms | Mid-market companies needing deep customization |
| Pricing Model | Freemium | Subscription |
| Starting Price | Free | $49/mo |
| Deployment | cloud | cloud, on premise, hybrid |
| Platforms | WEB, IOS, ANDROID | WEB, IOS, ANDROID |
| Rating | 7.9/10 | 7.7/10 |
Pros & Cons
Insightly
Pros
- Unique CRM + project management combination
- Deal-to-project conversion streamlines handoffs
- Good relationship linking and mapping
- Solid Google Workspace integration
Cons
- CRM features less advanced than dedicated CRM tools
- Project management less robust than dedicated PM tools
- Interface feels dated compared to newer competitors
- Mobile app needs improvement
SugarCRM
Pros
- Highly customizable with developer-friendly architecture
- On-premise deployment available for compliance needs
- Strong customer journey analytics
- No per-contact pricing - flat per-user fee
Cons
- Requires technical expertise to fully utilize
- Implementation typically requires consultants
- 10-user minimum makes it expensive for small teams
- Interface less modern than newer competitors
Pricing Comparison
| Product | Pricing Model | Starting Price |
|---|---|---|
| Insightly | freemium | Free0 |
| SugarCRM | subscription | $49/mo |
Our Verdict
Choose Insightly if...
Professional services and consulting firms
Choose SugarCRM if...
Mid-market companies needing deep customization
Still Not Sure?
Explore more alternatives or read in-depth reviews to make your decision.