LiveChat vs Gorgias: Complete Comparison 2026
An in-depth comparison of features, pricing, and user experience to help you make the right choice.
LiveChat
8.2(8,900 reviews)
Dedicated live chat platform for customer support with ticketing, canned responses, and rich messaging from $20/agent/mo.
Gorgias
4.6(1,234 reviews)
E-commerce help desk with Shopify, BigCommerce, and Magento integrations built-in.
Quick Comparison
| Aspect | LiveChat | Gorgias |
|---|---|---|
| Best For | Support teams of 3-20 agents who want a focused, reliable chat tool without platform bloat | Shopify, BigCommerce, and Magento stores |
| Pricing Model | Subscription | Subscription |
| Starting Price | $20/mo | $10/mo |
| Deployment | cloud | cloud |
| Platforms | WEB, IOS, ANDROID, MAC, WINDOWS | WEB, IOS, ANDROID |
| Rating | 8.2/10 | 4.6/10 |
Pros & Cons
LiveChat
Pros
- Dead simple setup — install the widget and start chatting within 15 minutes, no technical skills required
- Agent dashboard is clean and fast with sneak peek typing preview that cuts response times
- Staffing prediction feature helps managers schedule the right number of agents per shift
- Multi-channel support pulls website, WhatsApp, Messenger, and email into one unified queue
- Reliable uptime and performance — the company has 20+ years of experience doing this one thing well
Cons
- AI chatbot requires separate ChatBot subscription starting at $52/month — not built in
- Knowledge base is another separate product (KnowledgeBase) with its own pricing
- Starter plan limits chat history to 60 days, which is frustratingly short
- No built-in help desk comparable to Intercom or Zendesk — strictly a chat tool
- Per-agent pricing adds up quickly for larger teams compared to flat-rate alternatives
Gorgias
Pros
- Deep e-commerce platform integrations
- Agents can take commerce actions without switching tools
- Revenue attribution for support interactions
- Ticket-based pricing includes unlimited agents
- Purpose-built for e-commerce workflows
Cons
- Not suitable for non-e-commerce businesses
- Ticket-based pricing can get expensive at volume
- Some advanced features require higher tiers
- Limited if not using major e-commerce platforms
Pricing Comparison
| Product | Pricing Model | Starting Price |
|---|---|---|
| LiveChat | subscription | $20/mo |
| Gorgias | subscription | $10/mo |
Our Verdict
Choose LiveChat if...
Support teams of 3-20 agents who want a focused, reliable chat tool without platform bloat
Choose Gorgias if...
Shopify, BigCommerce, and Magento stores
Still Not Sure?
Explore more alternatives or read in-depth reviews to make your decision.