ManageEngine ServiceDesk Plus vs Gorgias: Complete Comparison 2026
An in-depth comparison of features, pricing, and user experience to help you make the right choice.
ManageEngine ServiceDesk Plus
8.0(3,850 reviews)
Full ITSM suite with integrated asset management, CMDB, and change management. Cloud or on-premise deployment from $13/technician/mo.
Gorgias
4.6(1,234 reviews)
E-commerce help desk with Shopify, BigCommerce, and Magento integrations built-in.
Quick Comparison
| Aspect | ManageEngine ServiceDesk Plus | Gorgias |
|---|---|---|
| Best For | IT teams needing ITSM with built-in asset management | Shopify, BigCommerce, and Magento stores |
| Pricing Model | Subscription | Subscription |
| Starting Price | $13/mo | $10/mo |
| Deployment | cloud, on premise | cloud |
| Platforms | WEB, IOS, ANDROID | WEB, IOS, ANDROID |
| Rating | 8.0/10 | 4.6/10 |
Pros & Cons
ManageEngine ServiceDesk Plus
Pros
- Built-in CMDB and asset discovery eliminate the need for separate tools
- On-premise deployment option gives full data control — rare in this category
- ITIL-aligned change management with CAB workflows out of the box
- Handles high ticket volumes without performance issues (500+ daily)
- Network asset scanning automatically populates your inventory
- Competitive pricing compared to ServiceNow and BMC Remedy
Cons
- User interface feels outdated compared to modern ITSM tools
- Steep learning curve — expect 2-3 weeks for proper setup
- Key features like CMDB are gated behind the Enterprise plan at $67/technician
- Mobile app is functional but limited in scope
- Reporting customization requires technical knowledge
Gorgias
Pros
- Deep e-commerce platform integrations
- Agents can take commerce actions without switching tools
- Revenue attribution for support interactions
- Ticket-based pricing includes unlimited agents
- Purpose-built for e-commerce workflows
Cons
- Not suitable for non-e-commerce businesses
- Ticket-based pricing can get expensive at volume
- Some advanced features require higher tiers
- Limited if not using major e-commerce platforms
Pricing Comparison
| Product | Pricing Model | Starting Price |
|---|---|---|
| ManageEngine ServiceDesk Plus | subscription | $13/mo |
| Gorgias | subscription | $10/mo |
Our Verdict
Choose ManageEngine ServiceDesk Plus if...
IT teams needing ITSM with built-in asset management
Choose Gorgias if...
Shopify, BigCommerce, and Magento stores
Still Not Sure?
Explore more alternatives or read in-depth reviews to make your decision.