OpenPhone vs Aircall: Complete Comparison 2026

An in-depth comparison of features, pricing, and user experience to help you make the right choice.

OpenPhone

8.4(2,100 reviews)

Modern business phone for startups and small teams with shared numbers, SMS, CRM features, and an interface built for the smartphone era.

8.0(3,400 reviews)

Cloud phone system built for sales and support teams with one-click CRM integrations, call routing, and real-time analytics dashboard.

Aspect	OpenPhone	Aircall
Best For	Startups and small teams (2-20 people) that want a modern phone system without enterprise complexity	Sales teams that live in Salesforce or HubSpot and need phone calls deeply integrated with their CRM
Pricing Model	Subscription	Subscription
Starting Price	$15/mo	$30/mo
Deployment	cloud	cloud
Platforms	WEB, IOS, ANDROID, MAC, WINDOWS	WEB, IOS, ANDROID, WINDOWS, MAC
Rating	8.4/10	8.0/10

Interface designed like a messaging app — immediately intuitive without any VoIP learning curve
Shared phone numbers let whole teams manage calls and texts to one business number collaboratively
Built-in CRM with contact tagging, notes, and conversation history eliminates need for a separate tool
At $15/user/month, one of the most affordable business phone options with no user minimums
Unified conversation threads combine calls, texts, and voicemails in chronological order per contact

No IVR menu system, call queuing, or advanced routing on the Starter plan
No desk phone support — softphone only through desktop and mobile apps
International calling rates are per-minute with no unlimited bundles available
Analytics and reporting are basic compared to RingCentral, 8x8, or Dialpad
Not suitable for companies with 50+ employees or complex enterprise call routing requirements

CRM integrations are genuinely deep — Salesforce, HubSpot, and Zendesk connections auto-log everything
Power dialer increases outbound sales call volumes by 30-40% by eliminating manual dialing
Setup takes about 30 minutes and most agents are productive within a single day of training
Clean admin dashboard that avoids the complexity overload of enterprise UCaaS platforms
Over 100 native integrations built to production quality, not just basic webhook connections

No video conferencing — you still need Zoom or Microsoft Teams for meetings
No team messaging feature — Aircall handles calls only, not unified communications
International calling rates are per-minute with no unlimited international bundles on standard plans
Minimum 3 users on all plans excludes solo users and very small teams
At $30-50/user, it is pricier than Dialpad or basic VoIP alternatives for the feature set

Product	Pricing Model	Starting Price
OpenPhone	subscription	$15/mo
Aircall	subscription	$30/mo

Choose OpenPhone if...

Startups and small teams (2-20 people) that want a modern phone system without enterprise complexity

Choose Aircall if...

Sales teams that live in Salesforce or HubSpot and need phone calls deeply integrated with their CRM

Explore more alternatives or read in-depth reviews to make your decision.