Re:amaze vs Gorgias: Complete Comparison 2026
An in-depth comparison of features, pricing, and user experience to help you make the right choice.
Re:amaze
8.0(312 reviews)
Customer service and live chat platform built for e-commerce, with shared inbox, FAQ, and deep Shopify integration.
Gorgias
4.6(1,234 reviews)
E-commerce help desk with Shopify, BigCommerce, and Magento integrations built-in.
Quick Comparison
| Aspect | Re:amaze | Gorgias |
|---|---|---|
| Best For | Shopify and WooCommerce store owners | Shopify, BigCommerce, and Magento stores |
| Pricing Model | Subscription | Subscription |
| Starting Price | $29/mo | $10/mo |
| Deployment | cloud | cloud |
| Platforms | WEB, IOS, ANDROID | WEB, IOS, ANDROID |
| Rating | 8.0/10 | 4.6/10 |
Pros & Cons
Re:amaze
Pros
- Deep Shopify, WooCommerce, and BigCommerce integrations pull order data into conversations
- Chatbots use your FAQ content to deflect common questions automatically
- Collision detection prevents duplicate agent responses
- Cues feature triggers proactive messages based on visitor behavior
- Clean, fast live chat widget with good customization options
Cons
- Reporting and analytics feel basic compared to larger competitors
- Mobile apps functional but lack polish
- Not cost-effective if you don't run an e-commerce store
- Limited third-party integrations outside the e-commerce space
- No phone/voice channel support built in
Gorgias
Pros
- Deep e-commerce platform integrations
- Agents can take commerce actions without switching tools
- Revenue attribution for support interactions
- Ticket-based pricing includes unlimited agents
- Purpose-built for e-commerce workflows
Cons
- Not suitable for non-e-commerce businesses
- Ticket-based pricing can get expensive at volume
- Some advanced features require higher tiers
- Limited if not using major e-commerce platforms
Pricing Comparison
| Product | Pricing Model | Starting Price |
|---|---|---|
| Re:amaze | subscription | $29/mo |
| Gorgias | subscription | $10/mo |
Our Verdict
Choose Re:amaze if...
Shopify and WooCommerce store owners
Choose Gorgias if...
Shopify, BigCommerce, and Magento stores
Still Not Sure?
Explore more alternatives or read in-depth reviews to make your decision.