Re:amaze vs Kayako: Complete Comparison 2026
An in-depth comparison of features, pricing, and user experience to help you make the right choice.
Re:amaze
8.0(312 reviews)
Customer service and live chat platform built for e-commerce, with shared inbox, FAQ, and deep Shopify integration.
Kayako
Customer service platform for unified conversations across email, live chat, and social media channels.
Quick Comparison
| Aspect | Re:amaze | Kayako |
|---|---|---|
| Best For | Shopify and WooCommerce store owners | Companies wanting a unified view of customer interactions across channels |
| Pricing Model | Subscription | Free Trial |
| Starting Price | $29/mo | $39/mo |
| Deployment | cloud | cloud, on premise |
| Platforms | WEB, IOS, ANDROID | WEB, IOS, ANDROID |
| Rating | 8.0/10 | 7.0/10 |
Pros & Cons
Re:amaze
Pros
- Deep Shopify, WooCommerce, and BigCommerce integrations pull order data into conversations
- Chatbots use your FAQ content to deflect common questions automatically
- Collision detection prevents duplicate agent responses
- Cues feature triggers proactive messages based on visitor behavior
- Clean, fast live chat widget with good customization options
Cons
- Reporting and analytics feel basic compared to larger competitors
- Mobile apps functional but lack polish
- Not cost-effective if you don't run an e-commerce store
- Limited third-party integrations outside the e-commerce space
- No phone/voice channel support built in
Kayako
Pros
- SingleView timeline gives agents complete customer context across channels
- On-premise option rare among modern help desk tools
- Messenger-style live chat with persistent conversations
- Mature product with 25 years of development behind it
- Clean, modern interface after the 2016 redesign
Cons
- Integration ecosystem significantly smaller than Zendesk or Freshdesk
- Reporting feels basic relative to the price point
- Big price jump from Essential ($39) to Scale ($99) with no middle tier
- Company leadership changes have created uncertainty about the roadmap
- No built-in phone/voice channel support
Pricing Comparison
| Product | Pricing Model | Starting Price |
|---|---|---|
| Re:amaze | subscription | $29/mo |
| Kayako | free trial | $39/mo |
Our Verdict
Choose Re:amaze if...
Shopify and WooCommerce store owners
Choose Kayako if...
Companies wanting a unified view of customer interactions across channels
Still Not Sure?
Explore more alternatives or read in-depth reviews to make your decision.