Re:amaze vs osTicket: Complete Comparison 2026
An in-depth comparison of features, pricing, and user experience to help you make the right choice.
Re:amaze
8.0(312 reviews)
Customer service and live chat platform built for e-commerce, with shared inbox, FAQ, and deep Shopify integration.
osTicket
Open-source support ticket system with custom forms, auto-routing, and SLA tracking. Free self-hosted or $12/agent/mo cloud.
Quick Comparison
| Aspect | Re:amaze | osTicket |
|---|---|---|
| Best For | Shopify and WooCommerce store owners | Organizations with strict data sovereignty requirements |
| Pricing Model | Subscription | Open Source |
| Starting Price | $29/mo | Free |
| Deployment | cloud | cloud, self hosted |
| Platforms | WEB, IOS, ANDROID | WEB |
| Rating | 8.0/10 | 7.2/10 |
Pros & Cons
Re:amaze
Pros
- Deep Shopify, WooCommerce, and BigCommerce integrations pull order data into conversations
- Chatbots use your FAQ content to deflect common questions automatically
- Collision detection prevents duplicate agent responses
- Cues feature triggers proactive messages based on visitor behavior
- Clean, fast live chat widget with good customization options
Cons
- Reporting and analytics feel basic compared to larger competitors
- Mobile apps functional but lack polish
- Not cost-effective if you don't run an e-commerce store
- Limited third-party integrations outside the e-commerce space
- No phone/voice channel support built in
osTicket
Pros
- Truly free and open-source with no feature restrictions
- Self-hosted option gives complete data ownership and privacy
- Custom forms are flexible enough for complex intake workflows
- Clean PHP codebase that developers can extend and modify
- Low resource requirements — runs on a basic LAMP server
- Active community with plugins for extended functionality
Cons
- No built-in live chat, phone, or social media channels
- UI design is functional but visually outdated
- Self-hosted version requires server management skills
- Reporting and analytics are very basic
- No native mobile app — only responsive web interface
- Lacks automation features that paid competitors offer
Pricing Comparison
| Product | Pricing Model | Starting Price |
|---|---|---|
| Re:amaze | subscription | $29/mo |
| osTicket | open source | Free0 |
Our Verdict
Choose Re:amaze if...
Shopify and WooCommerce store owners
Choose osTicket if...
Organizations with strict data sovereignty requirements
Still Not Sure?
Explore more alternatives or read in-depth reviews to make your decision.