ServiceMax vs Workiz: Complete Comparison 2026
An in-depth comparison of features, pricing, and user experience to help you make the right choice.
ServiceMax
Asset-centric FSM for medical devices, industrial equipment, and high-tech manufacturing. FDA 21 CFR Part 11 compliant. Acquired by Salesforce in 2023.
Workiz
FSM with built-in phone system and call tracking. Strong for locksmith, junk removal, and appliance repair. Plans from $65/month.
Quick Comparison
| Aspect | ServiceMax | Workiz |
|---|---|---|
| Best For | Medical device OEMs running FDA-regulated post-sale service programs | Locksmith businesses where phone calls are the primary new customer channel and marketing attribution matters |
| Pricing Model | Contact Sales | Subscription |
| Starting Price | Contact Sales | $65/mo |
| Deployment | cloud | cloud |
| Platforms | WEB, IOS, ANDROID | WEB, IOS, ANDROID |
| Rating | 8.0/10 | 8.1/10 |
Pros & Cons
ServiceMax
Pros
- Best for asset-centric field service—serial-number-level service history unmatched in the category
- FDA 21 CFR Part 11 compliance built in—electronic signatures and audit trails for medical device OEMs
- Multi-level warranty and entitlement management handles complex OEM service contract structures
- Salesforce acquisition deepens CRM integration for organizations already on the Salesforce platform
Cons
- Salesforce 2023 acquisition created uncertainty about roadmap direction and overlap with Salesforce Field Service
- Expensive and complex—implementation overhead makes it unsuitable for mid-market operations
- Primarily US and enterprise-focused—international support and localization less developed than alternatives
- Overkill for service businesses without FDA compliance needs or complex multi-level entitlement requirements
Workiz
Pros
- Built-in VoIP phone system with call recording and source attribution is unique in the SMB FSM market
- Marketing call tracking connects phone leads to booked jobs, optimizing ad spend across channels
- Fast dispatch workflow designed for same-day service businesses like locksmith and appliance repair
- Competitive pricing for the phone system value—no need to pay separately for a VoIP service
Cons
- Phone system advantage is irrelevant for service businesses that primarily get customers through online booking
- Revenue analytics and flat-rate pricebook are less developed than ServiceTitan or FieldEdge
- Less suitable for planned maintenance businesses with recurring schedules vs. reactive service calls
- User base and review volume is smaller than Jobber or Housecall Pro, making third-party evaluation harder
Pricing Comparison
| Product | Pricing Model | Starting Price |
|---|---|---|
| ServiceMax | contact sales | Contact Sales |
| Workiz | subscription | $65/mo |
Our Verdict
Choose ServiceMax if...
You need Medical device OEMs running FDA-regulated post-sale service programs and prefer contact sales pricing.
Choose Workiz if...
You need Locksmith businesses where phone calls are the primary new customer channel and marketing attribution matters and prefer subscription pricing.
Still Not Sure?
Explore more alternatives or read in-depth reviews to make your decision.