ServiceMax vs Infor EAM: Complete Comparison 2026
An in-depth comparison of features, pricing, and user experience to help you make the right choice.
ServiceMax
8.0(450 reviews)
Enterprise field service management platform built on Salesforce for high-tech, medical devices, energy, and complex equipment industries.
Infor EAM
Enterprise asset management platform for utilities, mining, oil and gas, and manufacturing companies managing critical infrastructure.
Quick Comparison
| Aspect | ServiceMax | Infor EAM |
|---|---|---|
| Best For | Medical device manufacturers managing field service at hospital and clinic sites | Electric and water utilities managing transmission and distribution infrastructure |
| Pricing Model | Contact Sales | Contact Sales |
| Starting Price | Contact Sales | Contact Sales |
| Deployment | cloud | cloud, on premise |
| Platforms | WEB, IOS, ANDROID | WEB, IOS, ANDROID |
| Rating | 8.0/10 | 7.9/10 |
Pros & Cons
ServiceMax
Pros
- Best-in-class service contract and entitlement management for complex equipment
- Native Salesforce integration connects field service with CRM and sales data
- Handles multi-step, multi-party field service workflows for regulated industries
- Asset 360 provides complete installed base visibility across customer sites
Cons
- Extremely expensive at $150-300/user/month before Salesforce licensing costs
- Implementation requires specialized partners and typically takes 6-12 months
- Overkill for companies without complex service contract obligations
- Requires Salesforce investment—organizations not on Salesforce face a steep barrier
Infor EAM
Pros
- Industry-specific compliance modules for utilities, oil and gas, and nuclear regulations
- Reliability-centered maintenance with FMEA built into the workflow
- IoT and condition monitoring integration for predictive maintenance
- Mature platform with decades of experience in asset-intensive industries
Cons
- Implementation costs of $500K-$2M put it out of reach for most organizations
- Implementation timelines of 12-18 months require significant internal resources
- Interface is dated and complex compared to modern cloud-native CMMS tools
- Total cost of ownership (licensing + implementation + support) is substantial
Pricing Comparison
| Product | Pricing Model | Starting Price |
|---|---|---|
| ServiceMax | contact sales | Contact Sales |
| Infor EAM | contact sales | Contact Sales |
Our Verdict
Choose ServiceMax if...
You need Medical device manufacturers managing field service at hospital and clinic sites and prefer contact sales pricing.
Choose Infor EAM if...
You need Electric and water utilities managing transmission and distribution infrastructure and prefer contact sales pricing.
Still Not Sure?
Explore more alternatives or read in-depth reviews to make your decision.