SupportBee vs Gorgias: Complete Comparison 2026
An in-depth comparison of features, pricing, and user experience to help you make the right choice.
SupportBee
Simple email-based help desk with shared inbox, knowledge base, and customer portal. No bloat, no fuss.
Gorgias
4.6(1,234 reviews)
E-commerce help desk with Shopify, BigCommerce, and Magento integrations built-in.
Quick Comparison
| Aspect | SupportBee | Gorgias |
|---|---|---|
| Best For | Small teams that handle all support through email | Shopify, BigCommerce, and Magento stores |
| Pricing Model | Subscription | Subscription |
| Starting Price | $13/mo | $10/mo |
| Deployment | cloud | cloud |
| Platforms | WEB | WEB, IOS, ANDROID |
| Rating | 7.2/10 | 4.6/10 |
Pros & Cons
SupportBee
Pros
- Dead simple interface that feels like regular email
- Among the cheapest help desks at $13-17/user/month
- No learning curve — any team can start using it immediately
- Unlimited tickets and inboxes on all plans
- Knowledge base included even on the cheapest plan
Cons
- No live chat, phone, or chatbot functionality
- No mobile app available
- Reporting is extremely basic — no custom dashboards
- No SLA management or advanced automation
- Limited integrations compared to modern help desk tools
Gorgias
Pros
- Deep e-commerce platform integrations
- Agents can take commerce actions without switching tools
- Revenue attribution for support interactions
- Ticket-based pricing includes unlimited agents
- Purpose-built for e-commerce workflows
Cons
- Not suitable for non-e-commerce businesses
- Ticket-based pricing can get expensive at volume
- Some advanced features require higher tiers
- Limited if not using major e-commerce platforms
Pricing Comparison
| Product | Pricing Model | Starting Price |
|---|---|---|
| SupportBee | subscription | $13/mo |
| Gorgias | subscription | $10/mo |
Our Verdict
Choose SupportBee if...
Small teams that handle all support through email
Choose Gorgias if...
Shopify, BigCommerce, and Magento stores
Still Not Sure?
Explore more alternatives or read in-depth reviews to make your decision.