TeamViewer vs GoTo Resolve: Complete Comparison 2026
An in-depth comparison of features, pricing, and user experience to help you make the right choice.
TeamViewer
The most widely used remote access and support platform with cross-platform connectivity, file transfer, and enterprise device management for 600K+ customers.
GoTo Resolve
IT management and remote support platform from GoTo (formerly LogMeIn) combining helpdesk, remote access, device management, and zero-trust security.
Quick Comparison
| Aspect | TeamViewer | GoTo Resolve |
|---|---|---|
| Best For | IT support teams needing cross-platform remote access to diverse device fleets | Small IT teams (1-5 technicians) wanting one platform for support, devices, and tickets |
| Pricing Model | Freemium | Freemium |
| Starting Price | Free | Free |
| Deployment | cloud, on premise | cloud |
| Platforms | WEB, WINDOWS, MAC, LINUX, IOS, ANDROID | WINDOWS, MAC, IOS, ANDROID |
| Rating | 7.8/10 | 7.3/10 |
Pros & Cons
TeamViewer
Pros
- Largest installed base (2.5B+ devices) means connecting to anyone is almost always possible
- Cross-platform support is the most comprehensive — every OS combination works reliably
- Connection stability is excellent even on poor networks with automatic quality adjustment
- Enterprise Tensor product adds serious device management and security features for large IT teams
- Free personal tier lets individuals access their own devices without paying
Cons
- Pricing has increased aggressively — significantly more expensive than AnyDesk or Splashtop
- Free tier frequently flags accounts as "commercial use" and restricts functionality unnecessarily
- UI hasn't had a meaningful refresh in years — feels dated compared to modern alternatives
- Performance for high-framerate content (gaming, video editing) trails Parsec and Splashtop
- The 2016 security breach, while addressed, still causes hesitation for security-conscious buyers
GoTo Resolve
Pros
- Zero-trust execution model requiring multi-party approval is a genuine security differentiator
- Converged platform combines remote support, device management, and ticketing in one tool
- Free tier with 3 devices lets small teams start without commitment
- Patch management and software deployment reduce the need for a separate RMM tool
- Session recording and audit logs support compliance requirements
Cons
- GoTo brand confusion from multiple rebrands makes evaluation and comparison difficult
- Individual features (remote, ticketing, management) dont match specialized tools in depth
- Pricing at $57/month is higher than remote-only tools for teams that dont need full IT management
- GoTo pricing and packaging changes during product transitions have frustrated existing customers
- Mac device management lags behind Windows capabilities
Pricing Comparison
| Product | Pricing Model | Starting Price |
|---|---|---|
| TeamViewer | freemium | Free0 |
| GoTo Resolve | freemium | Free0 |
Our Verdict
Choose TeamViewer if...
IT support teams needing cross-platform remote access to diverse device fleets
Choose GoTo Resolve if...
Small IT teams (1-5 technicians) wanting one platform for support, devices, and tickets
Still Not Sure?
Explore more alternatives or read in-depth reviews to make your decision.