Pricing
freemium
Best For
Teams needing omnichannel including phone
Rating
4.5/10
Last Updated
Jan 2026
TL;DR
LiveAgent packs ticketing, live chat, call center, and social media into one platform at competitive prices. It's a solid choice for teams wanting omnichannel support without paying for multiple tools or Zendesk-level prices.
What is LiveAgent?
LiveAgent has been around since 2006, making it one of the older players in the help desk space. The product has evolved into a comprehensive omnichannel platform that competes on both features and price.
The ticketing system converts communications from all channels into a universal inbox. Email, chat, phone, Facebook, Twitter, Instagram, WhatsApp, and Viber messages all become tickets. The hybrid ticket stream shows the complete customer conversation history regardless of which channel they used.
Live chat includes proactive chat invitations, real-time typing view, and video calls. The chat widgets are customizable, and you can set different chat buttons for different pages. The built-in call center handles inbound and outbound calls, IVR, call routing, and call recording—no separate phone system needed.
Key Features and Capabilities
The gamification feature turns support into a competition with badges, leaderboards, and levels for agents. Some teams love this motivation system; others find it distracting or stressful. It's optional.
The knowledge base supports customer-facing articles and internal documentation. The customer portal lets customers track their tickets and access self-service resources.
Pricing is competitive: Free tier (1 agent, limited features), Small Business at $9/agent/month, Medium Business at $29/agent/month, Large Business at $49/agent/month, and Enterprise at $69/agent/month. All channels are included in paid plans.
Day-to-Day Experience
The main trade-off is polish. LiveAgent is feature-rich but the interface feels dated compared to newer competitors. Some workflows are clunky, and the mobile apps could use improvement.
Pros and Cons
Pros
- All channels included in one platform
- Built-in call center without separate tool
- Competitive pricing with free tier
- Hybrid ticket stream shows all channels
- Gamification for agent motivation
Cons
- Interface feels dated compared to newer tools
- Some workflows are clunky to use
- Mobile apps need improvement
- Learning curve for full feature utilization
Ready to try LiveAgent?
Free plan available to get started
LiveAgent Pricing
Small Business
- Free features
- 3 email accounts
- 3 chat buttons
- Unlimited history
- Integrations
Medium Business
- Small Business features
- Unlimited accounts
- Social channels
- IVR
- Time rules
Large Business
- Medium features
- Video calls
- Call center
- Knowledge base
- Advanced reporting
Pricing last verified: January 16, 2026
Who is LiveAgent Best For?
- Teams needing omnichannel including phone
- Budget-conscious organizations
- Companies wanting all-in-one platform
- Small to medium support teams (5-50 agents)
Technical Details
The Bottom Line
LiveAgent scores 4.5/10. It stands out for all channels included in one platform. Best suited for teams needing omnichannel including phone. Keep in mind that interface feels dated compared to newer tools. There is a free plan to get started.
Popular Comparisons
Ready to try LiveAgent?
Free plan available to get started
Frequently Asked Questions
Based on editorial analysis
