Dameware

The Windows Admin's Remote Tool

Dameware has been a staple of Windows IT administration since the early 2000s. SolarWinds acquired it and positioned it as the remote support component of their IT management portfolio. Two versions exist: Dameware Remote Support (on-premises, perpetual license) for Active Directory-heavy environments, and Dameware Remote Everywhere (cloud-based, subscription) for general remote support.

Active Directory Integration

The AD integration is the real value proposition. During a remote support session, you can browse Active Directory, reset user passwords, unlock accounts, add users to groups, modify properties, and manage computer objects — all from within the Dameware interface. For Windows shops where 40% of helpdesk tickets involve password resets and account issues, this saves meaningful time per ticket.

Remote Support Capabilities

Multi-platform remote control works across Windows, Mac, and Linux. The Windows experience is richest — BIOS-level access via Intel AMT/vPro, remote Registry editing, and remote command prompt. File transfer, session recording, and chat are included. The cloud version (DRE) adds mobile device support and internet-based connections without VPN.

Where Dameware Fits

Dameware is best for internal IT teams supporting a Windows-dominant environment. If Active Directory management is central to your support workflow, the integration saves 5-10 minutes per relevant ticket. For MSPs, ConnectWise ScreenConnect is typically a better fit. For cross-platform environments, TeamViewer or AnyDesk are more balanced.