8x8 vs Aircall: Complete Comparison 2026

An in-depth comparison of features, pricing, and user experience to help you make the right choice.

8x8

7.8(3,900 reviews)

Cloud communications platform with VoIP, video conferencing, team chat, and contact center in a single app for global businesses.

8.0(3,400 reviews)

Cloud phone system built for sales and support teams with one-click CRM integrations, call routing, and real-time analytics dashboard.

Aspect	8x8	Aircall
Best For	Global businesses with teams or customers in multiple countries that need unlimited international calling	Sales teams that live in Salesforce or HubSpot and need phone calls deeply integrated with their CRM
Pricing Model	Subscription	Subscription
Starting Price	$24/mo	$30/mo
Deployment	cloud	cloud
Platforms	WEB, IOS, ANDROID, WINDOWS, MAC	WEB, IOS, ANDROID, WINDOWS, MAC
Rating	7.8/10	8.0/10

Unlimited international calling to 48 countries on X4 plan eliminates per-minute charges for global teams
XCaaS platform bundles UCaaS and CCaaS under one license simplifying vendor management
Admin portal is more intuitive and easier to configure than RingCentral for call flows and routing
Video meetings support up to 500 participants on higher plans with solid audio and video quality
99.999% uptime SLA with geo-redundant data centers across North America, Europe, and Asia

Mobile app has reliability issues — occasional dropped calls and delayed push notifications
Integration ecosystem has roughly 60 native apps, significantly fewer than RingCentral at 300+
Lower brand recognition than RingCentral, Zoom, or Microsoft Teams among end users
Only two pricing tiers limits flexibility — no budget option for teams that just need basic calling
Customer support response times are inconsistent with some tickets taking 48+ hours for resolution

CRM integrations are genuinely deep — Salesforce, HubSpot, and Zendesk connections auto-log everything
Power dialer increases outbound sales call volumes by 30-40% by eliminating manual dialing
Setup takes about 30 minutes and most agents are productive within a single day of training
Clean admin dashboard that avoids the complexity overload of enterprise UCaaS platforms
Over 100 native integrations built to production quality, not just basic webhook connections

No video conferencing — you still need Zoom or Microsoft Teams for meetings
No team messaging feature — Aircall handles calls only, not unified communications
International calling rates are per-minute with no unlimited international bundles on standard plans
Minimum 3 users on all plans excludes solo users and very small teams
At $30-50/user, it is pricier than Dialpad or basic VoIP alternatives for the feature set

Product	Pricing Model	Starting Price
8x8	subscription	$24/mo
Aircall	subscription	$30/mo

Choose 8x8 if...

Global businesses with teams or customers in multiple countries that need unlimited international calling

Choose Aircall if...

Sales teams that live in Salesforce or HubSpot and need phone calls deeply integrated with their CRM

Explore more alternatives or read in-depth reviews to make your decision.