8x8 vs Dialpad: Complete Comparison 2026
An in-depth comparison of features, pricing, and user experience to help you make the right choice.
8x8
Cloud communications platform with VoIP, video conferencing, team chat, and contact center in a single app for global businesses.
Dialpad
8.2(4,200 reviews)
AI-powered business phone system with real-time transcription, sentiment analysis, and coaching for sales and support calls.
Quick Comparison
| Aspect | 8x8 | Dialpad |
|---|---|---|
| Best For | Global businesses with teams or customers in multiple countries that need unlimited international calling | Sales teams that want AI coaching, real-time transcription, and call intelligence during every conversation |
| Pricing Model | Subscription | Subscription |
| Starting Price | $24/mo | $15/mo |
| Deployment | cloud | cloud |
| Platforms | WEB, IOS, ANDROID, WINDOWS, MAC | WEB, IOS, ANDROID, WINDOWS, MAC |
| Rating | 7.8/10 | 8.2/10 |
Pros & Cons
8x8
Pros
- Unlimited international calling to 48 countries on X4 plan eliminates per-minute charges for global teams
- XCaaS platform bundles UCaaS and CCaaS under one license simplifying vendor management
- Admin portal is more intuitive and easier to configure than RingCentral for call flows and routing
- Video meetings support up to 500 participants on higher plans with solid audio and video quality
- 99.999% uptime SLA with geo-redundant data centers across North America, Europe, and Asia
Cons
- Mobile app has reliability issues — occasional dropped calls and delayed push notifications
- Integration ecosystem has roughly 60 native apps, significantly fewer than RingCentral at 300+
- Lower brand recognition than RingCentral, Zoom, or Microsoft Teams among end users
- Only two pricing tiers limits flexibility — no budget option for teams that just need basic calling
- Customer support response times are inconsistent with some tickets taking 48+ hours for resolution
Dialpad
Pros
- Real-time AI transcription during calls is best-in-class — every word searchable and archived automatically
- AI Coach suggests responses, battlecards, and product info to sales reps during live calls
- Sentiment analysis flags struggling calls in real-time so supervisors can intervene with whisper coaching
- Clean, modern interface that takes under an hour to set up for small teams
- Competitive pricing at $15/user/month for Standard with AI features included, not add-on priced
Cons
- International calling charges per-minute rates — no unlimited international bundles like 8x8 offers
- Desk phone support is limited — Dialpad pushes softphone-first which frustrates traditional phone users
- Contact center product priced separately at $80+/agent adds significant cost for full UCaaS + CCaaS
- Video meetings max at 150 participants compared to 200-500 on RingCentral and 8x8 higher plans
- Standard plan requires only 1 user but Pro requires 3 minimum, which limits solo users wanting CRM integrations
Pricing Comparison
| Product | Pricing Model | Starting Price |
|---|---|---|
| 8x8 | subscription | $24/mo |
| Dialpad | subscription | $15/mo |
Our Verdict
Choose 8x8 if...
Global businesses with teams or customers in multiple countries that need unlimited international calling
Choose Dialpad if...
Sales teams that want AI coaching, real-time transcription, and call intelligence during every conversation
Still Not Sure?
Explore more alternatives or read in-depth reviews to make your decision.