8x8 vs OpenPhone: Complete Comparison 2026

An in-depth comparison of features, pricing, and user experience to help you make the right choice.

8x8

7.8(3,900 reviews)

Cloud communications platform with VoIP, video conferencing, team chat, and contact center in a single app for global businesses.

8.4(2,100 reviews)

Modern business phone for startups and small teams with shared numbers, SMS, CRM features, and an interface built for the smartphone era.

Aspect	8x8	OpenPhone
Best For	Global businesses with teams or customers in multiple countries that need unlimited international calling	Startups and small teams (2-20 people) that want a modern phone system without enterprise complexity
Pricing Model	Subscription	Subscription
Starting Price	$24/mo	$15/mo
Deployment	cloud	cloud
Platforms	WEB, IOS, ANDROID, WINDOWS, MAC	WEB, IOS, ANDROID, MAC, WINDOWS
Rating	7.8/10	8.4/10

Unlimited international calling to 48 countries on X4 plan eliminates per-minute charges for global teams
XCaaS platform bundles UCaaS and CCaaS under one license simplifying vendor management
Admin portal is more intuitive and easier to configure than RingCentral for call flows and routing
Video meetings support up to 500 participants on higher plans with solid audio and video quality
99.999% uptime SLA with geo-redundant data centers across North America, Europe, and Asia

Mobile app has reliability issues — occasional dropped calls and delayed push notifications
Integration ecosystem has roughly 60 native apps, significantly fewer than RingCentral at 300+
Lower brand recognition than RingCentral, Zoom, or Microsoft Teams among end users
Only two pricing tiers limits flexibility — no budget option for teams that just need basic calling
Customer support response times are inconsistent with some tickets taking 48+ hours for resolution

Interface designed like a messaging app — immediately intuitive without any VoIP learning curve
Shared phone numbers let whole teams manage calls and texts to one business number collaboratively
Built-in CRM with contact tagging, notes, and conversation history eliminates need for a separate tool
At $15/user/month, one of the most affordable business phone options with no user minimums
Unified conversation threads combine calls, texts, and voicemails in chronological order per contact

No IVR menu system, call queuing, or advanced routing on the Starter plan
No desk phone support — softphone only through desktop and mobile apps
International calling rates are per-minute with no unlimited bundles available
Analytics and reporting are basic compared to RingCentral, 8x8, or Dialpad
Not suitable for companies with 50+ employees or complex enterprise call routing requirements

Product	Pricing Model	Starting Price
8x8	subscription	$24/mo
OpenPhone	subscription	$15/mo

Choose 8x8 if...

Global businesses with teams or customers in multiple countries that need unlimited international calling

Choose OpenPhone if...

Startups and small teams (2-20 people) that want a modern phone system without enterprise complexity

Explore more alternatives or read in-depth reviews to make your decision.