Freshchat vs LiveAgent: Complete Comparison 2026
An in-depth comparison of features, pricing, and user experience to help you make the right choice.
Freshchat
Conversational messaging platform by Freshworks with AI bots, omnichannel support, and a free plan for 100 agents.
LiveAgent
4.5(1,456 reviews)
All-in-one help desk with ticketing, live chat, call center, and social media support.
Quick Comparison
| Aspect | Freshchat | LiveAgent |
|---|---|---|
| Best For | Teams wanting free live chat for large agent groups | Teams needing omnichannel including phone |
| Pricing Model | Freemium | Freemium |
| Starting Price | Free | Free |
| Deployment | cloud | cloud, self hosted |
| Platforms | WEB, IOS, ANDROID | WEB, IOS, ANDROID, WINDOWS, MAC |
| Rating | 7.8/10 | 4.5/10 |
Pros & Cons
Freshchat
Pros
- Free plan for up to 100 agents is unmatched in the market
- Freddy AI bot builder requires no coding and handles common queries well
- Omnichannel messaging across WhatsApp, Instagram, Messenger, and more
- Campaign messaging lets you proactively reach users based on behavior
- Tight integration with Freshdesk and the broader Freshworks suite
Cons
- Standalone functionality is limited compared to Intercom or Drift
- Advanced bot triggers require technical configuration
- Reporting doesn't match the depth of dedicated analytics tools
- Email ticketing requires Freshdesk as a separate product
- Free plan strips out canned responses, integrations, and analytics
LiveAgent
Pros
- All channels included in one platform
- Built-in call center without separate tool
- Competitive pricing with free tier
- Hybrid ticket stream shows all channels
- Gamification for agent motivation
Cons
- Interface feels dated compared to newer tools
- Some workflows are clunky to use
- Mobile apps need improvement
- Learning curve for full feature utilization
Pricing Comparison
| Product | Pricing Model | Starting Price |
|---|---|---|
| Freshchat | freemium | Free0 |
| LiveAgent | freemium | Free0 |
Our Verdict
Choose Freshchat if...
Teams wanting free live chat for large agent groups
Choose LiveAgent if...
Teams needing omnichannel including phone
Still Not Sure?
Explore more alternatives or read in-depth reviews to make your decision.