Gorgias vs Crisp: Complete Comparison 2026
An in-depth comparison of features, pricing, and user experience to help you make the right choice.
Gorgias
4.6(1,234 reviews)
E-commerce help desk with Shopify, BigCommerce, and Magento integrations built-in.
Crisp
8.0(920 reviews)
Business messaging platform for startups and SMBs with live chat, shared inbox, chatbot, and a generous free plan.
Quick Comparison
| Aspect | Gorgias | Crisp |
|---|---|---|
| Best For | Shopify, BigCommerce, and Magento stores | Startups and indie hackers needing a free messaging solution |
| Pricing Model | Subscription | Freemium |
| Starting Price | $10/mo | Free |
| Deployment | cloud | cloud |
| Platforms | WEB, IOS, ANDROID | WEB, IOS, ANDROID |
| Rating | 4.6/10 | 8.0/10 |
Pros & Cons
Gorgias
Pros
- Deep e-commerce platform integrations
- Agents can take commerce actions without switching tools
- Revenue attribution for support interactions
- Ticket-based pricing includes unlimited agents
- Purpose-built for e-commerce workflows
Cons
- Not suitable for non-e-commerce businesses
- Ticket-based pricing can get expensive at volume
- Some advanced features require higher tiers
- Limited if not using major e-commerce platforms
Crisp
Pros
- Free plan includes 2 seats, live chat, and shared inbox — no time limit
- Per-workspace pricing instead of per-agent means predictable costs as you grow
- MagicBrowse co-browsing and video calls are rare at this price point
- Supports 12+ messaging channels including WhatsApp, Telegram, and SMS
- Status page feature eliminates the need for a separate uptime monitoring tool
- Clean, modern UI that takes minutes to set up
Cons
- Chatbot capabilities are basic compared to Intercom or Tidio
- Reporting and analytics are limited, especially on lower plans
- No phone/voice channel support
- Small company (11-50 employees) means support response times can vary
- Advanced routing rules only available on the Unlimited plan ($95/month)
Pricing Comparison
| Product | Pricing Model | Starting Price |
|---|---|---|
| Gorgias | subscription | $10/mo |
| Crisp | freemium | Free0 |
Our Verdict
Choose Gorgias if...
Shopify, BigCommerce, and Magento stores
Choose Crisp if...
Startups and indie hackers needing a free messaging solution
Still Not Sure?
Explore more alternatives or read in-depth reviews to make your decision.