Gorgias vs LiveAgent: Complete Comparison 2026
An in-depth comparison of features, pricing, and user experience to help you make the right choice.
Gorgias
4.6(1,234 reviews)
E-commerce help desk with Shopify, BigCommerce, and Magento integrations built-in.
LiveAgent
4.5(1,456 reviews)
All-in-one help desk with ticketing, live chat, call center, and social media support.
Quick Comparison
| Aspect | Gorgias | LiveAgent |
|---|---|---|
| Best For | Shopify, BigCommerce, and Magento stores | Teams needing omnichannel including phone |
| Pricing Model | Subscription | Freemium |
| Starting Price | $10/mo | Free |
| Deployment | cloud | cloud, self hosted |
| Platforms | WEB, IOS, ANDROID | WEB, IOS, ANDROID, WINDOWS, MAC |
| Rating | 4.6/10 | 4.5/10 |
Pros & Cons
Gorgias
Pros
- Deep e-commerce platform integrations
- Agents can take commerce actions without switching tools
- Revenue attribution for support interactions
- Ticket-based pricing includes unlimited agents
- Purpose-built for e-commerce workflows
Cons
- Not suitable for non-e-commerce businesses
- Ticket-based pricing can get expensive at volume
- Some advanced features require higher tiers
- Limited if not using major e-commerce platforms
LiveAgent
Pros
- All channels included in one platform
- Built-in call center without separate tool
- Competitive pricing with free tier
- Hybrid ticket stream shows all channels
- Gamification for agent motivation
Cons
- Interface feels dated compared to newer tools
- Some workflows are clunky to use
- Mobile apps need improvement
- Learning curve for full feature utilization
Pricing Comparison
| Product | Pricing Model | Starting Price |
|---|---|---|
| Gorgias | subscription | $10/mo |
| LiveAgent | freemium | Free0 |
Our Verdict
Choose Gorgias if...
Shopify, BigCommerce, and Magento stores
Choose LiveAgent if...
Teams needing omnichannel including phone
Still Not Sure?
Explore more alternatives or read in-depth reviews to make your decision.