Gorgias vs TeamSupport: Complete Comparison 2026
An in-depth comparison of features, pricing, and user experience to help you make the right choice.
Gorgias
4.6(1,234 reviews)
E-commerce help desk with Shopify, BigCommerce, and Magento integrations built-in.
TeamSupport
B2B customer support platform with built-in customer health scoring, product tracking, and team collaboration tools.
Quick Comparison
| Aspect | Gorgias | TeamSupport |
|---|---|---|
| Best For | Shopify, BigCommerce, and Magento stores | B2B companies managing complex customer accounts |
| Pricing Model | Subscription | Subscription |
| Starting Price | $10/mo | $49/mo |
| Deployment | cloud | cloud |
| Platforms | WEB, IOS, ANDROID | WEB |
| Rating | 4.6/10 | 7.5/10 |
Pros & Cons
Gorgias
Pros
- Deep e-commerce platform integrations
- Agents can take commerce actions without switching tools
- Revenue attribution for support interactions
- Ticket-based pricing includes unlimited agents
- Purpose-built for e-commerce workflows
Cons
- Not suitable for non-e-commerce businesses
- Ticket-based pricing can get expensive at volume
- Some advanced features require higher tiers
- Limited if not using major e-commerce platforms
TeamSupport
Pros
- Customer Distress Index flags at-risk accounts before they churn
- Product-level tracking links tickets to specific versions and releases
- Water Cooler lets teams collaborate internally without exposing notes to customers
- Built specifically for B2B — account-level views instead of individual tickets
- Screen recording and video capture built in, no extra tools needed
Cons
- Interface looks dated compared to modern help desk tools
- No free plan and $49/agent minimum makes it expensive for small teams
- Reporting is adequate but lacks advanced visualization and customization
- Mobile experience is limited and not well-suited for field use
- Initial setup and configuration can take significant time
Pricing Comparison
| Product | Pricing Model | Starting Price |
|---|---|---|
| Gorgias | subscription | $10/mo |
| TeamSupport | subscription | $49/mo |
Our Verdict
Choose Gorgias if...
Shopify, BigCommerce, and Magento stores
Choose TeamSupport if...
B2B companies managing complex customer accounts
Still Not Sure?
Explore more alternatives or read in-depth reviews to make your decision.