HappyFox vs Gorgias: Complete Comparison 2026
An in-depth comparison of features, pricing, and user experience to help you make the right choice.
HappyFox
Help desk and ticketing platform with built-in asset management, task tracking, and SLA automation.
Gorgias
4.6(1,234 reviews)
E-commerce help desk with Shopify, BigCommerce, and Magento integrations built-in.
Quick Comparison
| Aspect | HappyFox | Gorgias |
|---|---|---|
| Best For | IT teams needing ticketing with asset management in one tool | Shopify, BigCommerce, and Magento stores |
| Pricing Model | Free Trial | Subscription |
| Starting Price | $39/mo | $10/mo |
| Deployment | cloud | cloud |
| Platforms | WEB, IOS, ANDROID | WEB, IOS, ANDROID |
| Rating | 7.4/10 | 4.6/10 |
Pros & Cons
HappyFox
Pros
- Built-in asset management saves buying a separate ITSM tool
- Clean, intuitive interface with minimal learning curve
- Powerful smart rules engine for ticket automation
- Task management integrated directly into tickets
- Strong SLA tracking with multi-timezone support
Cons
- No free plan and entry pricing at $39/agent is above average
- Fewer third-party integrations than Zendesk or Freshdesk
- Mobile app lacks some desktop features like asset management
- Reporting customization limited on the Mighty plan
- Chat functionality requires a separate HappyFox Chat subscription
Gorgias
Pros
- Deep e-commerce platform integrations
- Agents can take commerce actions without switching tools
- Revenue attribution for support interactions
- Ticket-based pricing includes unlimited agents
- Purpose-built for e-commerce workflows
Cons
- Not suitable for non-e-commerce businesses
- Ticket-based pricing can get expensive at volume
- Some advanced features require higher tiers
- Limited if not using major e-commerce platforms
Pricing Comparison
| Product | Pricing Model | Starting Price |
|---|---|---|
| HappyFox | free trial | $39/mo |
| Gorgias | subscription | $10/mo |
Our Verdict
Choose HappyFox if...
You need IT teams needing ticketing with asset management in one tool and prefer free trial pricing.
Choose Gorgias if...
You need Shopify, BigCommerce, and Magento stores and prefer subscription pricing.
Still Not Sure?
Explore more alternatives or read in-depth reviews to make your decision.