HappyFox vs Hiver: Complete Comparison 2026
An in-depth comparison of features, pricing, and user experience to help you make the right choice.
HappyFox
Help desk and ticketing platform with built-in asset management, task tracking, and SLA automation.
Hiver
8.3(1,890 reviews)
Gmail-based help desk that turns your inbox into a shared workspace with ticketing, SLAs, and automation. Free for up to 10 users.
Quick Comparison
| Aspect | HappyFox | Hiver |
|---|---|---|
| Best For | IT teams needing ticketing with asset management in one tool | Teams already using Gmail/Google Workspace for email |
| Pricing Model | Free Trial | Freemium |
| Starting Price | $39/mo | Free |
| Deployment | cloud | cloud |
| Platforms | WEB, IOS, ANDROID | WEB |
| Rating | 7.4/10 | 8.3/10 |
Pros & Cons
HappyFox
Pros
- Built-in asset management saves buying a separate ITSM tool
- Clean, intuitive interface with minimal learning curve
- Powerful smart rules engine for ticket automation
- Task management integrated directly into tickets
- Strong SLA tracking with multi-timezone support
Cons
- No free plan and entry pricing at $39/agent is above average
- Fewer third-party integrations than Zendesk or Freshdesk
- Mobile app lacks some desktop features like asset management
- Reporting customization limited on the Mighty plan
- Chat functionality requires a separate HappyFox Chat subscription
Hiver
Pros
- Zero learning curve if your team already uses Gmail
- Free plan genuinely useful for up to 10 users — not a crippled trial
- Collision detection stops agents from duplicating replies
- Internal notes and email assignments feel native to Gmail
- Live chat feeds into the same Gmail workflow, keeping everything unified
- SLA and automation features rival standalone help desks
Cons
- Only works with Gmail — if you use Outlook or another client, forget it
- No standalone web app — you depend entirely on the Gmail extension
- Live chat features are basic compared to dedicated tools like Intercom
- Limited customization since everything runs within Gmail constraints
- Advanced automation and AI features are locked behind the $49/user Elite plan
Pricing Comparison
| Product | Pricing Model | Starting Price |
|---|---|---|
| HappyFox | free trial | $39/mo |
| Hiver | freemium | Free0 |
Our Verdict
Choose HappyFox if...
IT teams needing ticketing with asset management in one tool
Choose Hiver if...
Teams already using Gmail/Google Workspace for email
Still Not Sure?
Explore more alternatives or read in-depth reviews to make your decision.