Hiver vs Freshdesk: Complete Comparison 2026
An in-depth comparison of features, pricing, and user experience to help you make the right choice.
Hiver
8.3(1,890 reviews)
Gmail-based help desk that turns your inbox into a shared workspace with ticketing, SLAs, and automation. Free for up to 10 users.
Freshdesk
4.4(3,247 reviews)
Customer support software with ticketing, automation, and self-service for growing teams.
Quick Comparison
| Aspect | Hiver | Freshdesk |
|---|---|---|
| Best For | Teams already using Gmail/Google Workspace for email | SMBs and growing companies (5-100 agents) |
| Pricing Model | Freemium | Freemium |
| Starting Price | Free | Free |
| Deployment | cloud | cloud |
| Platforms | WEB | WEB, IOS, ANDROID |
| Rating | 8.3/10 | 4.4/10 |
Pros & Cons
Hiver
Pros
- Zero learning curve if your team already uses Gmail
- Free plan genuinely useful for up to 10 users — not a crippled trial
- Collision detection stops agents from duplicating replies
- Internal notes and email assignments feel native to Gmail
- Live chat feeds into the same Gmail workflow, keeping everything unified
- SLA and automation features rival standalone help desks
Cons
- Only works with Gmail — if you use Outlook or another client, forget it
- No standalone web app — you depend entirely on the Gmail extension
- Live chat features are basic compared to dedicated tools like Intercom
- Limited customization since everything runs within Gmail constraints
- Advanced automation and AI features are locked behind the $49/user Elite plan
Freshdesk
Pros
- Competitive pricing with free tier available
- Clean, intuitive interface for agents
- Strong automation and workflow capabilities
- Part of integrated Freshworks ecosystem
- Good balance of features and simplicity
Cons
- Enterprise features less mature than Zendesk
- Integration ecosystem smaller than leaders
- AI capabilities still improving
- Phone support requires separate product (Freshcaller)
Pricing Comparison
| Product | Pricing Model | Starting Price |
|---|---|---|
| Hiver | freemium | Free0 |
| Freshdesk | freemium | Free0 |
Our Verdict
Choose Hiver if...
Teams already using Gmail/Google Workspace for email
Choose Freshdesk if...
SMBs and growing companies (5-100 agents)
Still Not Sure?
Explore more alternatives or read in-depth reviews to make your decision.