Hiver vs TeamSupport: Complete Comparison 2026
An in-depth comparison of features, pricing, and user experience to help you make the right choice.
Hiver
8.3(1,890 reviews)
Gmail-based help desk that turns your inbox into a shared workspace with ticketing, SLAs, and automation. Free for up to 10 users.
TeamSupport
B2B customer support platform with built-in customer health scoring, product tracking, and team collaboration tools.
Quick Comparison
| Aspect | Hiver | TeamSupport |
|---|---|---|
| Best For | Teams already using Gmail/Google Workspace for email | B2B companies managing complex customer accounts |
| Pricing Model | Freemium | Subscription |
| Starting Price | Free | $49/mo |
| Deployment | cloud | cloud |
| Platforms | WEB | WEB |
| Rating | 8.3/10 | 7.5/10 |
Pros & Cons
Hiver
Pros
- Zero learning curve if your team already uses Gmail
- Free plan genuinely useful for up to 10 users — not a crippled trial
- Collision detection stops agents from duplicating replies
- Internal notes and email assignments feel native to Gmail
- Live chat feeds into the same Gmail workflow, keeping everything unified
- SLA and automation features rival standalone help desks
Cons
- Only works with Gmail — if you use Outlook or another client, forget it
- No standalone web app — you depend entirely on the Gmail extension
- Live chat features are basic compared to dedicated tools like Intercom
- Limited customization since everything runs within Gmail constraints
- Advanced automation and AI features are locked behind the $49/user Elite plan
TeamSupport
Pros
- Customer Distress Index flags at-risk accounts before they churn
- Product-level tracking links tickets to specific versions and releases
- Water Cooler lets teams collaborate internally without exposing notes to customers
- Built specifically for B2B — account-level views instead of individual tickets
- Screen recording and video capture built in, no extra tools needed
Cons
- Interface looks dated compared to modern help desk tools
- No free plan and $49/agent minimum makes it expensive for small teams
- Reporting is adequate but lacks advanced visualization and customization
- Mobile experience is limited and not well-suited for field use
- Initial setup and configuration can take significant time
Pricing Comparison
| Product | Pricing Model | Starting Price |
|---|---|---|
| Hiver | freemium | Free0 |
| TeamSupport | subscription | $49/mo |
Our Verdict
Choose Hiver if...
Teams already using Gmail/Google Workspace for email
Choose TeamSupport if...
B2B companies managing complex customer accounts
Still Not Sure?
Explore more alternatives or read in-depth reviews to make your decision.