HubSpot Chat vs Crisp: Complete Comparison 2026
An in-depth comparison of features, pricing, and user experience to help you make the right choice.
HubSpot Chat
Free live chat built into HubSpot CRM with chatbot builder, meeting scheduler, and automatic contact creation for sales and support teams.
Crisp
8.0(920 reviews)
Business messaging platform for startups and SMBs with live chat, shared inbox, chatbot, and a generous free plan.
Quick Comparison
| Aspect | HubSpot Chat | Crisp |
|---|---|---|
| Best For | B2B SaaS companies already using HubSpot CRM that want chat-to-CRM lead capture without extra cost | Startups and indie hackers needing a free messaging solution |
| Pricing Model | Freemium | Freemium |
| Starting Price | Free | Free |
| Deployment | cloud | cloud |
| Platforms | WEB, IOS, ANDROID | WEB, IOS, ANDROID |
| Rating | 7.6/10 | 8.0/10 |
Pros & Cons
HubSpot Chat
Pros
- Free chat that automatically creates and updates CRM contacts — no manual data entry between chat and CRM
- Chatbot builder with drag-and-drop lead qualification and calendar meeting booking works without code
- Full CRM context during chat shows company info, deal stage, previous interactions, and marketing activity
- Massive ecosystem of 1,500+ integrations through the HubSpot marketplace extends chat capabilities
- Setup takes under 10 minutes for existing HubSpot users with zero technical knowledge required
Cons
- Not a dedicated support tool — no ticketing, no SLAs, no omnichannel messaging in the free plan
- Conversation routing is basic with only round-robin or manual assignment on free and Starter plans
- HubSpot branding on the widget requires a paid subscription to remove
- Widget customization is limited compared to Intercom or LiveChat
- High-volume support operations (100+ daily conversations) will outgrow chat features quickly
Crisp
Pros
- Free plan includes 2 seats, live chat, and shared inbox — no time limit
- Per-workspace pricing instead of per-agent means predictable costs as you grow
- MagicBrowse co-browsing and video calls are rare at this price point
- Supports 12+ messaging channels including WhatsApp, Telegram, and SMS
- Status page feature eliminates the need for a separate uptime monitoring tool
- Clean, modern UI that takes minutes to set up
Cons
- Chatbot capabilities are basic compared to Intercom or Tidio
- Reporting and analytics are limited, especially on lower plans
- No phone/voice channel support
- Small company (11-50 employees) means support response times can vary
- Advanced routing rules only available on the Unlimited plan ($95/month)
Pricing Comparison
| Product | Pricing Model | Starting Price |
|---|---|---|
| HubSpot Chat | freemium | Free0 |
| Crisp | freemium | Free0 |
Our Verdict
Choose HubSpot Chat if...
B2B SaaS companies already using HubSpot CRM that want chat-to-CRM lead capture without extra cost
Choose Crisp if...
Startups and indie hackers needing a free messaging solution
Still Not Sure?
Explore more alternatives or read in-depth reviews to make your decision.