Infor CRM (CloudSuite CRM) vs Microsoft Dynamics 365 CRM: Complete Comparison 2026

An in-depth comparison of features, pricing, and user experience to help you make the right choice.

Infor CRM (CloudSuite CRM)

6.9(540 reviews)

Industry-specific CRM for manufacturing and distribution with ERP integration, built on the Infor CloudSuite platform.

8.1(4,200 reviews)

Enterprise CRM with AI Copilot, deep Microsoft 365 integration, and modular sales automation for mid-market to enterprise teams.

Aspect	Infor CRM (CloudSuite CRM)	Microsoft Dynamics 365 CRM
Best For	Manufacturers using Infor CloudSuite Industrial or LN for ERP	Enterprise organizations (500+ employees) already standardized on Microsoft 365 E3 or E5 licenses
Pricing Model	Contact Sales	Subscription
Starting Price	Contact Sales	$65/mo
Deployment	cloud, on premise, hybrid	cloud, on premise, hybrid
Platforms	WEB, IOS, ANDROID, WINDOWS	WEB, IOS, ANDROID, WINDOWS
Rating	6.9/10	8.1/10

Native ERP integration with Infor CloudSuite products gives manufacturers real-time inventory and pricing in CRM
Industry-specific workflows for manufacturing and distribution eliminate the need for expensive custom development
On-premise, cloud, and hybrid deployment options cover every infrastructure requirement
Mature platform with 25+ years of development and a proven installed base in manufacturing
Coleman AI and Birst analytics add modern capabilities to a traditionally conservative platform

User interface looks and feels dated compared to modern CRMs like Salesforce Lightning or HubSpot
Smaller partner and developer community makes finding implementation expertise more difficult
Marketing automation capabilities are basic and most companies need a separate marketing platform
Cloud migration from legacy SalesLogix installations is complex and often takes 6-12 months
Without Infor ERP integration the CRM loses its primary competitive advantage over mainstream alternatives

Native Microsoft 365 integration syncs contacts, emails, and calendar without third-party connectors or manual data entry
Copilot AI generates meeting summaries, drafts personalized emails, and flags at-risk deals - early users report 30-40% time savings
Modular pricing lets you start at $65/user and scale features as needed, unlike Salesforce's all-or-nothing tiers
Power Platform integration enables deep customization without traditional development - build custom apps with low-code tools
Works with existing Microsoft licenses - teams already using Microsoft 365 E3/E5 reduce total software spend
Hybrid and on-premise deployment options available for compliance-heavy industries (healthcare, finance, government)
Teams integration displays CRM data directly in chat - no context switching between apps during conversations
Relationship analytics use LinkedIn data to map org charts and identify warm introduction paths to decision-makers

Starting at $65/user/month, 30% more expensive than HubSpot Sales Hub Professional ($45/user) and 44% pricier than Zoho CRM ($45/user)
Requires Microsoft 365 ecosystem - limited value if your team uses Google Workspace or prefers non-Microsoft tools
Complex licensing structure confuses buyers - Professional vs Enterprise vs Premium plus separate Copilot add-ons easy to misconfigure
Customization beyond basic settings requires Power Platform expertise or consultant support at $150-250/hour typical rates
Mobile app functionality lags behind Salesforce and modern CRMs - field sales teams report frustration with slower performance
10-user minimum licensing requirement on some plans makes it expensive for small teams testing the platform
Learning curve steeper than competitors - most organizations budget 4-8 weeks for full team adoption vs 1-2 weeks for HubSpot
Third-party integrations weaker than Salesforce AppExchange - fewer pre-built connectors for non-Microsoft SaaS tools

Product	Pricing Model	Starting Price
Infor CRM (CloudSuite CRM)	contact sales	Contact Sales
Microsoft Dynamics 365 CRM	subscription	$65/mo

Choose Infor CRM (CloudSuite CRM) if...

You need Manufacturers using Infor CloudSuite Industrial or LN for ERP and prefer contact sales pricing.

Choose Microsoft Dynamics 365 CRM if...

You need Enterprise organizations (500+ employees) already standardized on Microsoft 365 E3 or E5 licenses and prefer subscription pricing.

Explore more alternatives or read in-depth reviews to make your decision.