Infor EAM vs ServiceMax: Complete Comparison 2026
An in-depth comparison of features, pricing, and user experience to help you make the right choice.
Infor EAM
Enterprise asset management platform for utilities, mining, oil and gas, and manufacturing companies managing critical infrastructure.
ServiceMax
8.0(450 reviews)
Enterprise field service management platform built on Salesforce for high-tech, medical devices, energy, and complex equipment industries.
Quick Comparison
| Aspect | Infor EAM | ServiceMax |
|---|---|---|
| Best For | Electric and water utilities managing transmission and distribution infrastructure | Medical device manufacturers managing field service at hospital and clinic sites |
| Pricing Model | Contact Sales | Contact Sales |
| Starting Price | Contact Sales | Contact Sales |
| Deployment | cloud, on premise | cloud |
| Platforms | WEB, IOS, ANDROID | WEB, IOS, ANDROID |
| Rating | 7.9/10 | 8.0/10 |
Pros & Cons
Infor EAM
Pros
- Industry-specific compliance modules for utilities, oil and gas, and nuclear regulations
- Reliability-centered maintenance with FMEA built into the workflow
- IoT and condition monitoring integration for predictive maintenance
- Mature platform with decades of experience in asset-intensive industries
Cons
- Implementation costs of $500K-$2M put it out of reach for most organizations
- Implementation timelines of 12-18 months require significant internal resources
- Interface is dated and complex compared to modern cloud-native CMMS tools
- Total cost of ownership (licensing + implementation + support) is substantial
ServiceMax
Pros
- Best-in-class service contract and entitlement management for complex equipment
- Native Salesforce integration connects field service with CRM and sales data
- Handles multi-step, multi-party field service workflows for regulated industries
- Asset 360 provides complete installed base visibility across customer sites
Cons
- Extremely expensive at $150-300/user/month before Salesforce licensing costs
- Implementation requires specialized partners and typically takes 6-12 months
- Overkill for companies without complex service contract obligations
- Requires Salesforce investment—organizations not on Salesforce face a steep barrier
Pricing Comparison
| Product | Pricing Model | Starting Price |
|---|---|---|
| Infor EAM | contact sales | Contact Sales |
| ServiceMax | contact sales | Contact Sales |
Our Verdict
Choose Infor EAM if...
You need Electric and water utilities managing transmission and distribution infrastructure and prefer contact sales pricing.
Choose ServiceMax if...
You need Medical device manufacturers managing field service at hospital and clinic sites and prefer contact sales pricing.
Still Not Sure?
Explore more alternatives or read in-depth reviews to make your decision.