LiveAgent vs Gorgias: Complete Comparison 2026
An in-depth comparison of features, pricing, and user experience to help you make the right choice.
LiveAgent
4.5(1,456 reviews)
All-in-one help desk with ticketing, live chat, call center, and social media support.
Gorgias
4.6(1,234 reviews)
E-commerce help desk with Shopify, BigCommerce, and Magento integrations built-in.
Quick Comparison
| Aspect | LiveAgent | Gorgias |
|---|---|---|
| Best For | Teams needing omnichannel including phone | Shopify, BigCommerce, and Magento stores |
| Pricing Model | Freemium | Subscription |
| Starting Price | Free | $10/mo |
| Deployment | cloud, self hosted | cloud |
| Platforms | WEB, IOS, ANDROID, WINDOWS, MAC | WEB, IOS, ANDROID |
| Rating | 4.5/10 | 4.6/10 |
Pros & Cons
LiveAgent
Pros
- All channels included in one platform
- Built-in call center without separate tool
- Competitive pricing with free tier
- Hybrid ticket stream shows all channels
- Gamification for agent motivation
Cons
- Interface feels dated compared to newer tools
- Some workflows are clunky to use
- Mobile apps need improvement
- Learning curve for full feature utilization
Gorgias
Pros
- Deep e-commerce platform integrations
- Agents can take commerce actions without switching tools
- Revenue attribution for support interactions
- Ticket-based pricing includes unlimited agents
- Purpose-built for e-commerce workflows
Cons
- Not suitable for non-e-commerce businesses
- Ticket-based pricing can get expensive at volume
- Some advanced features require higher tiers
- Limited if not using major e-commerce platforms
Pricing Comparison
| Product | Pricing Model | Starting Price |
|---|---|---|
| LiveAgent | freemium | Free0 |
| Gorgias | subscription | $10/mo |
Our Verdict
Choose LiveAgent if...
You need Teams needing omnichannel including phone and prefer freemium pricing.
Choose Gorgias if...
You need Shopify, BigCommerce, and Magento stores and prefer subscription pricing.
Still Not Sure?
Explore more alternatives or read in-depth reviews to make your decision.