Olark vs Gorgias: Complete Comparison 2026
An in-depth comparison of features, pricing, and user experience to help you make the right choice.
Olark
Simple, affordable live chat for small businesses with real-time visitor monitoring and CRM integrations from $29/mo.
Gorgias
4.6(1,234 reviews)
E-commerce help desk with Shopify, BigCommerce, and Magento integrations built-in.
Quick Comparison
| Aspect | Olark | Gorgias |
|---|---|---|
| Best For | Small businesses that want straightforward chat without learning a complex platform | Shopify, BigCommerce, and Magento stores |
| Pricing Model | Subscription | Subscription |
| Starting Price | $29/mo | $10/mo |
| Deployment | cloud | cloud |
| Platforms | WEB | WEB, IOS, ANDROID |
| Rating | 7.4/10 | 4.6/10 |
Pros & Cons
Olark
Pros
- Dead simple to set up and use — add the code snippet and you are chatting within 5 minutes
- WCAG 2.1 AA compliant chat widget makes it the most accessible option for ADA compliance
- Transparent flat pricing at $29/seat/month with no hidden tiers or surprise add-ons
- PowerUps system lets you add only the features you actually need without forced upgrades
- Reliable and stable — 15+ years of uptime without the constant product churn of newer tools
Cons
- No AI chatbot at all — visitors outside business hours just see an offline contact form
- No mobile app for agents, so you can only manage chats from a desktop browser
- Widget design looks dated compared to the modern aesthetics of Intercom or Crisp
- Reporting is basic — no staffing predictions, no advanced analytics dashboards
- PowerUps like cobrowsing ($99/mo) and translation ($29/mo) add up if you need multiple extras
Gorgias
Pros
- Deep e-commerce platform integrations
- Agents can take commerce actions without switching tools
- Revenue attribution for support interactions
- Ticket-based pricing includes unlimited agents
- Purpose-built for e-commerce workflows
Cons
- Not suitable for non-e-commerce businesses
- Ticket-based pricing can get expensive at volume
- Some advanced features require higher tiers
- Limited if not using major e-commerce platforms
Pricing Comparison
| Product | Pricing Model | Starting Price |
|---|---|---|
| Olark | subscription | $29/mo |
| Gorgias | subscription | $10/mo |
Our Verdict
Choose Olark if...
Small businesses that want straightforward chat without learning a complex platform
Choose Gorgias if...
Shopify, BigCommerce, and Magento stores
Still Not Sure?
Explore more alternatives or read in-depth reviews to make your decision.