osTicket vs Gorgias: Complete Comparison 2026
An in-depth comparison of features, pricing, and user experience to help you make the right choice.
osTicket
Open-source support ticket system with custom forms, auto-routing, and SLA tracking. Free self-hosted or $12/agent/mo cloud.
Gorgias
4.6(1,234 reviews)
E-commerce help desk with Shopify, BigCommerce, and Magento integrations built-in.
Quick Comparison
| Aspect | osTicket | Gorgias |
|---|---|---|
| Best For | Organizations with strict data sovereignty requirements | Shopify, BigCommerce, and Magento stores |
| Pricing Model | Open Source | Subscription |
| Starting Price | Free | $10/mo |
| Deployment | cloud, self hosted | cloud |
| Platforms | WEB | WEB, IOS, ANDROID |
| Rating | 7.2/10 | 4.6/10 |
Pros & Cons
osTicket
Pros
- Truly free and open-source with no feature restrictions
- Self-hosted option gives complete data ownership and privacy
- Custom forms are flexible enough for complex intake workflows
- Clean PHP codebase that developers can extend and modify
- Low resource requirements — runs on a basic LAMP server
- Active community with plugins for extended functionality
Cons
- No built-in live chat, phone, or social media channels
- UI design is functional but visually outdated
- Self-hosted version requires server management skills
- Reporting and analytics are very basic
- No native mobile app — only responsive web interface
- Lacks automation features that paid competitors offer
Gorgias
Pros
- Deep e-commerce platform integrations
- Agents can take commerce actions without switching tools
- Revenue attribution for support interactions
- Ticket-based pricing includes unlimited agents
- Purpose-built for e-commerce workflows
Cons
- Not suitable for non-e-commerce businesses
- Ticket-based pricing can get expensive at volume
- Some advanced features require higher tiers
- Limited if not using major e-commerce platforms
Pricing Comparison
| Product | Pricing Model | Starting Price |
|---|---|---|
| osTicket | open source | Free0 |
| Gorgias | subscription | $10/mo |
Our Verdict
Choose osTicket if...
Organizations with strict data sovereignty requirements
Choose Gorgias if...
Shopify, BigCommerce, and Magento stores
Still Not Sure?
Explore more alternatives or read in-depth reviews to make your decision.