Re:amaze vs LiveAgent: Complete Comparison 2026
An in-depth comparison of features, pricing, and user experience to help you make the right choice.
Re:amaze
8.0(312 reviews)
Customer service and live chat platform built for e-commerce, with shared inbox, FAQ, and deep Shopify integration.
LiveAgent
4.5(1,456 reviews)
All-in-one help desk with ticketing, live chat, call center, and social media support.
Quick Comparison
| Aspect | Re:amaze | LiveAgent |
|---|---|---|
| Best For | Shopify and WooCommerce store owners | Teams needing omnichannel including phone |
| Pricing Model | Subscription | Freemium |
| Starting Price | $29/mo | Free |
| Deployment | cloud | cloud, self hosted |
| Platforms | WEB, IOS, ANDROID | WEB, IOS, ANDROID, WINDOWS, MAC |
| Rating | 8.0/10 | 4.5/10 |
Pros & Cons
Re:amaze
Pros
- Deep Shopify, WooCommerce, and BigCommerce integrations pull order data into conversations
- Chatbots use your FAQ content to deflect common questions automatically
- Collision detection prevents duplicate agent responses
- Cues feature triggers proactive messages based on visitor behavior
- Clean, fast live chat widget with good customization options
Cons
- Reporting and analytics feel basic compared to larger competitors
- Mobile apps functional but lack polish
- Not cost-effective if you don't run an e-commerce store
- Limited third-party integrations outside the e-commerce space
- No phone/voice channel support built in
LiveAgent
Pros
- All channels included in one platform
- Built-in call center without separate tool
- Competitive pricing with free tier
- Hybrid ticket stream shows all channels
- Gamification for agent motivation
Cons
- Interface feels dated compared to newer tools
- Some workflows are clunky to use
- Mobile apps need improvement
- Learning curve for full feature utilization
Pricing Comparison
| Product | Pricing Model | Starting Price |
|---|---|---|
| Re:amaze | subscription | $29/mo |
| LiveAgent | freemium | Free0 |
Our Verdict
Choose Re:amaze if...
Shopify and WooCommerce store owners
Choose LiveAgent if...
Teams needing omnichannel including phone
Still Not Sure?
Explore more alternatives or read in-depth reviews to make your decision.