Spiceworks vs Gorgias: Complete Comparison 2026
An in-depth comparison of features, pricing, and user experience to help you make the right choice.
Spiceworks
Completely free IT help desk with network monitoring, inventory tracking, and a massive community of IT professionals.
Gorgias
4.6(1,234 reviews)
E-commerce help desk with Shopify, BigCommerce, and Magento integrations built-in.
Quick Comparison
| Aspect | Spiceworks | Gorgias |
|---|---|---|
| Best For | Small IT teams with zero budget for help desk software | Shopify, BigCommerce, and Magento stores |
| Pricing Model | Free Trial | Subscription |
| Starting Price | Free | $10/mo |
| Deployment | cloud, self hosted | cloud |
| Platforms | WEB | WEB, IOS, ANDROID |
| Rating | 7.5/10 | 4.6/10 |
Pros & Cons
Spiceworks
Pros
- 100% free with no agent limits — genuinely zero cost
- Built-in network monitoring and device inventory scanning
- Massive IT community with millions of peer-support posts
- Simple setup — cloud version takes about 15 minutes to deploy
- User portal reduces repetitive email-based requests
Cons
- Ads are visible throughout the interface — no way to remove them
- Reporting capabilities are minimal compared to paid alternatives
- No native mobile app for agents
- Automation and workflow features are basic
- UI looks dated and hasn't been updated significantly
- No ITIL-aligned processes like change or problem management
Gorgias
Pros
- Deep e-commerce platform integrations
- Agents can take commerce actions without switching tools
- Revenue attribution for support interactions
- Ticket-based pricing includes unlimited agents
- Purpose-built for e-commerce workflows
Cons
- Not suitable for non-e-commerce businesses
- Ticket-based pricing can get expensive at volume
- Some advanced features require higher tiers
- Limited if not using major e-commerce platforms
Pricing Comparison
| Product | Pricing Model | Starting Price |
|---|---|---|
| Spiceworks | free trial | Free0 |
| Gorgias | subscription | $10/mo |
Our Verdict
Choose Spiceworks if...
Small IT teams with zero budget for help desk software
Choose Gorgias if...
Shopify, BigCommerce, and Magento stores
Still Not Sure?
Explore more alternatives or read in-depth reviews to make your decision.