SugarCRM vs Insightly: Complete Comparison 2026
An in-depth comparison of features, pricing, and user experience to help you make the right choice.
SugarCRM
Enterprise CRM with open-source heritage offering deep customization and on-premise deployment options.
Insightly
CRM that combines customer relationship management with project management and delivery tracking.
Quick Comparison
| Aspect | SugarCRM | Insightly |
|---|---|---|
| Best For | Mid-market companies needing deep customization | Professional services and consulting firms |
| Pricing Model | Subscription | Freemium |
| Starting Price | $49/mo | Free |
| Deployment | cloud, on premise, hybrid | cloud |
| Platforms | WEB, IOS, ANDROID | WEB, IOS, ANDROID |
| Rating | 7.7/10 | 7.9/10 |
Pros & Cons
SugarCRM
Pros
- Highly customizable with developer-friendly architecture
- On-premise deployment available for compliance needs
- Strong customer journey analytics
- No per-contact pricing - flat per-user fee
Cons
- Requires technical expertise to fully utilize
- Implementation typically requires consultants
- 10-user minimum makes it expensive for small teams
- Interface less modern than newer competitors
Insightly
Pros
- Unique CRM + project management combination
- Deal-to-project conversion streamlines handoffs
- Good relationship linking and mapping
- Solid Google Workspace integration
Cons
- CRM features less advanced than dedicated CRM tools
- Project management less robust than dedicated PM tools
- Interface feels dated compared to newer competitors
- Mobile app needs improvement
Pricing Comparison
| Product | Pricing Model | Starting Price |
|---|---|---|
| SugarCRM | subscription | $49/mo |
| Insightly | freemium | Free0 |
Our Verdict
Choose SugarCRM if...
Mid-market companies needing deep customization
Choose Insightly if...
Professional services and consulting firms
Still Not Sure?
Explore more alternatives or read in-depth reviews to make your decision.