Workiz vs ServiceMax: Complete Comparison 2026
An in-depth comparison of features, pricing, and user experience to help you make the right choice.
Workiz
8.1(1,200 reviews)
FSM with built-in phone system and call tracking. Strong for locksmith, junk removal, and appliance repair. Plans from $65/month.
ServiceMax
8.0(920 reviews)
Asset-centric FSM for medical devices, industrial equipment, and high-tech manufacturing. FDA 21 CFR Part 11 compliant. Acquired by Salesforce in 2023.
Quick Comparison
| Aspect | Workiz | ServiceMax |
|---|---|---|
| Best For | Locksmith businesses where phone calls are the primary new customer channel and marketing attribution matters | Medical device OEMs running FDA-regulated post-sale service programs |
| Pricing Model | Subscription | Contact Sales |
| Starting Price | $65/mo | Contact Sales |
| Deployment | cloud | cloud |
| Platforms | WEB, IOS, ANDROID | WEB, IOS, ANDROID |
| Rating | 8.1/10 | 8.0/10 |
Pros & Cons
Workiz
Pros
- Built-in VoIP phone system with call recording and source attribution is unique in the SMB FSM market
- Marketing call tracking connects phone leads to booked jobs, optimizing ad spend across channels
- Fast dispatch workflow designed for same-day service businesses like locksmith and appliance repair
- Competitive pricing for the phone system value—no need to pay separately for a VoIP service
Cons
- Phone system advantage is irrelevant for service businesses that primarily get customers through online booking
- Revenue analytics and flat-rate pricebook are less developed than ServiceTitan or FieldEdge
- Less suitable for planned maintenance businesses with recurring schedules vs. reactive service calls
- User base and review volume is smaller than Jobber or Housecall Pro, making third-party evaluation harder
ServiceMax
Pros
- Best for asset-centric field service—serial-number-level service history unmatched in the category
- FDA 21 CFR Part 11 compliance built in—electronic signatures and audit trails for medical device OEMs
- Multi-level warranty and entitlement management handles complex OEM service contract structures
- Salesforce acquisition deepens CRM integration for organizations already on the Salesforce platform
Cons
- Salesforce 2023 acquisition created uncertainty about roadmap direction and overlap with Salesforce Field Service
- Expensive and complex—implementation overhead makes it unsuitable for mid-market operations
- Primarily US and enterprise-focused—international support and localization less developed than alternatives
- Overkill for service businesses without FDA compliance needs or complex multi-level entitlement requirements
Pricing Comparison
| Product | Pricing Model | Starting Price |
|---|---|---|
| Workiz | subscription | $65/mo |
| ServiceMax | contact sales | Contact Sales |
Our Verdict
Choose Workiz if...
Locksmith businesses where phone calls are the primary new customer channel and marketing attribution matters
Choose ServiceMax if...
Medical device OEMs running FDA-regulated post-sale service programs
Still Not Sure?
Explore more alternatives or read in-depth reviews to make your decision.