Pricing
subscription
Best For
European boutique hotels wanting automated upselling revenue
Rating
7.6/10
Last Updated
Mar 2026
TL;DR
RoomRaccoon is the European challenger in hotel management software. Founded in South Africa and now HQ'd in the Netherlands, it serves 3,000+ properties across 50+ countries. The standout feature is automated upselling — pre-arrival emails that let guests upgrade rooms, add breakfast, or book spa treatments before they arrive. It's polished, affordable, and increasingly popular with European boutique hotels.
What is RoomRaccoon?
The Upselling PMS
RoomRaccoon does what every hotel wants but few achieve: automated revenue maximization. Pre-arrival emails offer guests room upgrades, breakfast packages, late check-out, and experience add-ons. Guests spend an average of 15-25% more when presented with relevant upselling options before arrival. This automated revenue boost is RoomRaccoon's killer feature.
Complete Platform
PMS with visual reservation calendar. Channel manager with 200+ OTA connections. Branded booking engine for direct reservations. Revenue management with dynamic pricing suggestions. Automated pre-arrival and post-stay communication. Guest profiles with preference tracking. Financial reporting and payment processing.
European Strength
RoomRaccoon is particularly strong in European markets. GDPR compliance is native. Multi-language support covers European languages. Payment processing integrates with European payment methods. VAT handling is built in for EU operations.
Competitive Pricing
Starting around $169/month for small properties, RoomRaccoon sits between Little Hotelier and Mews on pricing. The upselling revenue often pays for the platform within the first month — if 50 guests see an upsell offer and 10% convert at $30 average, that's $150 in additional revenue from a single feature.
Pros and Cons
Pros
- Automated upselling generates 15-25% additional revenue per guest on average
- Clean, modern interface that European hoteliers appreciate
- GDPR-compliant with strong European payment and tax support
- Channel manager connects to 200+ OTAs with real-time sync
- Pre-arrival and post-stay guest communication is automated and customizable
Cons
- Smaller company (3,000 properties) means fewer community resources than Cloudbeds
- US market presence and support coverage is limited
- Revenue management is basic compared to dedicated RMS tools
- Limited integrations compared to Mews (200+ vs. 600+)
- Multi-property management features are still maturing
RoomRaccoon Pricing
Entry
- PMS
- Channel manager
- Booking engine
- Guest communication
- Basic upselling
- Reporting
Starter
- Everything in Entry
- Advanced upselling
- Revenue management
- Guest feedback
- API access
- Priority support
Premium
- Everything in Starter
- Multi-property
- Custom integrations
- Dedicated support
- Advanced analytics
- White-label options
Pricing last verified: March 26, 2026
Who is RoomRaccoon Best For?
- European boutique hotels wanting automated upselling revenue
- Properties with 10-50 rooms looking for a modern, affordable PMS
- Hotels focused on pre-arrival guest engagement and revenue maximization
- EU-based properties needing native GDPR and VAT compliance
Technical Details
The Bottom Line
RoomRaccoon scores 7.6/10. It stands out for automated upselling generates 15-25% additional revenue per guest on average. Best suited for european boutique hotels wanting automated upselling revenue. Keep in mind that smaller company (3,000 properties) means fewer community resources than cloudbeds.
Frequently Asked Questions
Based on editorial analysis