Birdeye

Reputation Management for Multi-Location Businesses

Birdeye was built for businesses that operate across multiple locations — dental practices, auto dealerships, restaurants, home services. Managing reviews on Google, Facebook, Yelp, and 200+ other sites individually is a nightmare at scale. Birdeye consolidates everything into one dashboard. See all your reviews across all locations, respond from one place, and track reputation scores over time.

The Review Generation Machine

This is Birdeye's strongest feature. Automated review requests go out via text and email after each customer interaction. The timing and channel matter — Birdeye's data shows that text-based review requests get 3x higher response rates than email alone. Businesses using the platform typically see their Google review count jump 2-3x within the first 90 days. For local businesses, that review volume directly correlates with search ranking.

Beyond Reviews: A Full Experience Platform

Birdeye expanded well beyond reviews. The messaging inbox consolidates texts, webchat, social DMs, and email into one view. Surveys capture NPS and CSAT scores after interactions. Listings management syncs your business info across Google, Bing, Apple Maps, and dozens of directories. The social media module handles posting and monitoring. It's a lot of functionality under one roof.

The Cost Conversation

Birdeye doesn't publish pricing. You'll need to talk to sales, which some teams find frustrating. Based on market data, expect $300-500+/mo per location depending on the modules you select. For a 10-location dental practice, that's $3,000-5,000/mo — significant, but the review generation and listing management at that scale would cost more if you pieced together separate tools. Annual contracts are standard, and early termination can be tricky.