Pricing
subscription
Best For
SMBs that want an easy-to-configure phone system with the best visual call routing editor on the market
Rating
7.6/10
Last Updated
Mar 2026
TL;DR
GoTo Connect (formerly Jive) is the VoIP platform from the same company that built GoToMeeting and LogMeIn. The visual dial plan editor is their best feature — building call routing with drag-and-drop flowcharts is easier than any competitor. The phone system is reliable, the video meetings are solid, and the pricing is competitive. It flies under the radar compared to RingCentral, but for SMBs that want a no-fuss phone system with genuinely good call quality, GoTo Connect deserves a look.
What is GoTo Connect?
The Visual Dial Plan Editor
GoTo Connect's killer feature is the visual dial plan editor. Most VoIP platforms make you configure call routing through forms, dropdowns, and nested menus. GoTo Connect gives you a drag-and-drop flowchart. Drag a "time of day" node, connect it to "ring group" during business hours and "voicemail" after hours. Want to add a holiday schedule? Drag another node and connect it. The visual approach makes complex routing understandable at a glance.
I've set up call routing on a dozen platforms, and GoTo Connect's editor is the fastest. What takes 45 minutes in RingCentral's admin portal takes 15 minutes in GoTo Connect. For small businesses without an IT department, this matters.
The GoTo Ecosystem
GoTo Connect comes from the same parent company as GoToMeeting (now GoTo Meeting), GoTo Webinar, GoTo Resolve, and the former LogMeIn products. The video meeting capability in GoTo Connect benefits from this heritage — it's mature, reliable, and supports up to 250 participants. Screen sharing, recording, and virtual backgrounds all work smoothly.
The platform bundles phone, video, and messaging. You're not paying for three separate tools. For SMBs that currently juggle a phone provider, Zoom, and Slack, consolidating to GoTo Connect simplifies billing and administration.
Where GoTo Connect Competes
Pricing runs $26-43/user/month depending on the plan. That's competitive with RingCentral. You get unlimited domestic calling, free number porting, and international calling to 50+ countries on higher plans. The hardware compatibility list supports 180+ desk phone models from Poly, Yealink, and Cisco.
The Downsides
GoTo's brand identity is fragmented. They've renamed products multiple times (Jive to GoTo Connect, GoToMeeting to GoTo Meeting, LogMeIn to GoTo). It creates confusion. The mobile app is functional but not as polished as RingCentral or Dialpad. CRM integrations exist but aren't as deep as Aircall's. The API is adequate but not as well-documented as competitors. Support quality varies — some users report long hold times.
Pros and Cons
Pros
- Visual dial plan editor makes building call routing with drag-and-drop flowcharts faster than any competitor
- Bundles phone, video (250 participants), and messaging in one platform eliminating multi-tool sprawl
- Video conferencing inherited from GoToMeeting heritage is mature, reliable, and feature-complete
- Supports 180+ desk phone models from Poly, Yealink, and Cisco for offices with existing hardware
- International calling to 50+ countries on higher plans at competitive rates
Cons
- Fragmented brand identity with multiple product renames creates confusion about what GoTo Connect actually is
- Mobile app is functional but lacks the polish and reliability of RingCentral or Dialpad apps
- CRM integrations exist but are not as deep as Aircall for Salesforce or HubSpot workflows
- Customer support quality is inconsistent with some users reporting long hold times for non-urgent issues
- API documentation is adequate but trails behind competitors for custom development work
GoTo Connect Pricing
Phone System
- Unlimited domestic calling
- Visual dial plan editor
- Auto-attendant
- Call routing
- Call recording
- SMS
- Voicemail to email
Connect CX
- Everything in Phone System
- Video meetings (250 participants)
- Team messaging
- International calling (50+ countries)
- CRM integrations
- Advanced analytics
Contact Center
- Everything in Connect CX
- Omnichannel routing
- Agent dashboards
- Supervisor tools
- Workforce management
- Quality monitoring
Pricing last verified: March 25, 2026
Who is GoTo Connect Best For?
- SMBs that want an easy-to-configure phone system with the best visual call routing editor on the market
- Companies consolidating phone, video meetings, and messaging into one platform to reduce tool sprawl
- Offices with existing desk phones from Poly, Yealink, or Cisco that need broad hardware compatibility
- Small IT teams that need to set up and manage call routing without enterprise-level complexity
Technical Details
The Bottom Line
GoTo Connect scores 7.6/10. It stands out for visual dial plan editor makes building call routing with drag-and-drop flowcharts faster than any competitor. Best suited for smbs that want an easy-to-configure phone system with the best visual call routing editor on the market. Keep in mind that fragmented brand identity with multiple product renames creates confusion about what goto connect actually is.
Frequently Asked Questions
Based on editorial analysis