Freshservice Pricing 2026: Plans, Costs & Hidden Fees
Complete pricing breakdown to help you choose the right plan
Starting at
$19/mo
Plans available
4
Pricing model
subscription
Pricing last verified: February 7, 2026
Freshservice Pricing Plans
Starter
$19/month
- Incident management
- Basic asset tracking
- Knowledge base
- CMDB
- 24x5 email support
Growth
$49/month
- Starter features
- Problem management
- Change management
- Request fulfillment
- AI ticket summaries
Pro
$95/month
- Growth features
- Advanced workflows
- Custom fields
- Multi-instance support
- 24x7 phone support
Enterprise
$119/month
- Pro features
- Advanced analytics
- Sandbox environment
- Dedicated account manager
- SSO and custom roles
Hidden Costs to Consider
Implementation & Setup
Many enterprise software solutions charge implementation fees ranging from a few hundred to thousands of dollars. Ask about setup costs before committing.
Training & Onboarding
Training sessions, dedicated onboarding, and certification programs may incur additional costs beyond the subscription fee.
Integrations & Add-ons
Premium integrations, API access, or additional modules may require separate licenses or higher-tier plans.
Overage Charges
Exceeding user limits, storage caps, or API call quotas can result in unexpected charges. Understand your limits before signing up.
How Freshservice Pricing Compares
Freshservice Pricing FAQ
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