Freshdesk Pricing 2026: Plans, Costs & Hidden Fees
Complete pricing breakdown to help you choose the right plan
Starting at
$0/mo
Plans available
4
Pricing model
freemium
Pricing last verified: January 16, 2026
Freshdesk Pricing Plans
Free
$0/month
- Up to 2 agents
- Email ticketing
- Knowledge base
- Ticket dispatch
- 24x7 email support
Growth
$15/month
- Free features
- Automation
- SLA management
- Custom ticket views
- Time tracking
Pro
$49/month
- Growth features
- Round-robin routing
- Custom roles
- CSAT surveys
- Multiple SLA policies
Enterprise
$79/month
- Pro features
- Sandbox
- Audit logs
- IP whitelisting
- Custom objects
Hidden Costs to Consider
Implementation & Setup
Many enterprise software solutions charge implementation fees ranging from a few hundred to thousands of dollars. Ask about setup costs before committing.
Training & Onboarding
Training sessions, dedicated onboarding, and certification programs may incur additional costs beyond the subscription fee.
Integrations & Add-ons
Premium integrations, API access, or additional modules may require separate licenses or higher-tier plans.
Overage Charges
Exceeding user limits, storage caps, or API call quotas can result in unexpected charges. Understand your limits before signing up.
How Freshdesk Pricing Compares
| Software | Starting Price | Pricing Model | Rating | |
|---|---|---|---|---|
| Freshdesk | $0/mo | freemium | 4.4/10 | Current |
| Zendesk | $55/mo | subscription | 4.3/10 | |
| Intercom | $39/mo | subscription | 4.4/10 | |
| ServiceNow | Contact Sales | contact sales | 4.2/10 |
Freshdesk Pricing FAQ
Ready to get started with Freshdesk?
Visit their website to start your free trial or request a demo.