Jira Service Management Pricing 2026: Plans, Costs & Hidden Fees
Complete pricing breakdown to help you choose the right plan
Starting at
$0/mo
Plans available
4
Pricing model
freemium
Pricing last verified: March 22, 2026
Jira Service Management Pricing Plans
Free
$0/month
- Multi-channel support
- Incident management
- Knowledge base
- SLA management
- Automation rules
Most Popular
Standard
$20/month
- Free features
- Cloud support
- 250 GB file storage
- Business hour support
- Audit logs
Premium
$45/month
- Standard features
- Asset & config management
- AI-powered virtual agent
- Advanced incident management
- Unlimited storage
Enterprise
Contact Sales
- Premium features
- Cross-product insights
- Org-level security controls
- Unlimited sites
- 24/7 enterprise support
Hidden Costs to Consider
Implementation & Setup
Many enterprise software solutions charge implementation fees ranging from a few hundred to thousands of dollars. Ask about setup costs before committing.
Training & Onboarding
Training sessions, dedicated onboarding, and certification programs may incur additional costs beyond the subscription fee.
Integrations & Add-ons
Premium integrations, API access, or additional modules may require separate licenses or higher-tier plans.
Overage Charges
Exceeding user limits, storage caps, or API call quotas can result in unexpected charges. Understand your limits before signing up.
How Jira Service Management Pricing Compares
Jira Service Management Pricing FAQ
Ready to get started with Jira Service Management?
Visit their website to start your free trial or request a demo.